STUFF for Drake Staff

The most recent issue of STUFF is available here: August ASC Newsletter

Welcome to STUFF

Hello Drake University Staff and welcome to the first edition of STUFF for Drake Staff. All Staff Council would like to bring you staff-specific campus news to help keep you informed.

Highlighted here are a few of the “hot topics” affecting staff, as well as opportunities for you to get involved or give your input. 

Please let us know what news, topics, and events you would like to see here in future issues!  Fill out the survey!

Student Services Center & New ID Cards 

The Office of Public Safety is pleased to announce the opening of the Student Services Center.  Sara Heijerman is the new manager for the office and comes to us from the Student Accounts Division.  The SSC will be a new and centralized location on campus to assist students, faculty and staff with Drake ID cards, building access, parking, Bulldog Bucks and meal plan management.   38 Buildings on the Drake campus have been fitted with card readers that will help ensure the safety of Drake students, faculty and staff.  The tailored access and added security that these card readers provide will be a convenience for day to day use, and an important asset in the case of a campus emergency.  Drake ID cards now have contactless card reading technology and will grant authorized access to buildings outside normal operating hours when they are unlocked.  They will also continue to be used at Cowles Library, the Bell Recreational Center, and the DART bus system.

The Student Services Center, located in the lower level of Carnegie, is now the location where new ID cards will be printed and where issues with card access can be addressed.  Please note that with the added technology, these cards will cost $25.00 to replace. Faculty and Staff ID cards will be distributed in your buildings before the school year begins.  It is more important than ever to keep your Drake card in your possession, as the added capabilities of the campus cards are meant to benefit cardholders and improve campus safety.

For the convenience of all the Student Services Center will have extended hours throughout the school year.  The SSC plans to open on August 15, and office hours for the Fall semester will be from 8:00-6:30 (Monday - Thursday), 8:00-4:30 (Friday), and 12:00 – 4:00 (Sunday).  This office will have 24/7 emergency support from Public Safety.

We ask for your patience and support as we implement this new campus technology and the supporting office.  We will be sending out a wide variety of communication sources to Drake students, faculty and staff before the semester begins about these changes, but any additional questions or concerns can be directed to the Student Services Center (

Upcoming Events

Here’s what’s coming up:

  • All University Picnic: Thursday, July 31st from 11-1 at the Fine Arts Arcade
  • Learning Symposium: Friday, August 15th from 8-3:30 at Sheraton West Des Moines
  • Upcoming ASC committee meetings: Wednesday, August 6th from 3:30-4:30 in the Paul Morrison room in the Bell Center.   All are welcome!  Come to learn about the IT RightStep program and updates on the Presidential Search Committee
  • ASC Events: Tailgating on Friday, October 24th from 11-1 at the Agora 

Called to be True Blue Nominations

Keep the Called to be True Blue nominations coming!  Do you know someone or an office that practices excellence, learning, integrity, citizenship, and/or fiscal responsibility?  Nominate them to be recognized! 

The most recent Sapphire Awards was May 7 and honored Carla McCrea as the overall Called to be True Blue winner.

For details and past recipients, see ASC Recognition page.

Drake Technology Services: An Update

As seen in the CIO Blog.

Finding the Balance

We all have competing priorities in our personal and work lives and that balancing act is essential to positive growth and happiness.  This balance is constantly under pressure and must continually be adjusted.  It is this theme that has been filling my thoughts as we are now approximately a month into the Drake Technology Services (DTS) Transformation and over 7+months into the IT direction setting process (IT RightStep).  As a reminder, we arrived at this shared-services model through the Drake IT RightStep process, which began in November, 2013.  During this process, the team and I have gone through a very detailed analysis of technology, engaged in extensive dialogue and debate, and examined the following data points:

-          Faculty, staff, and student feedback

-          Internal operating model and service review

-          Internal cost analysis

-          External peer cost benchmarks (Xavier, Butler, Bradley, Elon, Mercer, etc.)

-          External technology consultation (Gartner, Market Rate Consulting)

-          External higher education specific consultation (Peer CIOs, Educause, Education Advisory Board).  See snapshot of the top ten IT issues in 2014 below.

Our efforts have been centered around Drake’s mission, the new DTS vision (advancing the innovative use of technology to integrate and enhance the Drake experience—creating a digitally integrated campus all centered around our Drake University’s mission, the IT team’s new vision (advancing the innovative use of technology to integrate and enhance the Drake experience – creating a digitally integrated campus), the current state of technology, campus feedback, cost pressures, etc.  To be clear, this new model, which has been functionally aligned to Drake University, will need continual refinement, although the evidence supports and my experience this is the right direction for the University.

Where are we at in the overall DTS reorganization process? 

We have completed a number of candidate selection discussions during the last two weeks, which included approximately 30 campus representatives (faculty & staff). This culminated in the selections of IT personnel for open positions, which have been communicated to the technology personnel affected and will be more broadly communicated the week of July 21. We have also begun our new DTS professional development series, with the first session focused on ‘creating exceptional IT client services.’ To ensure strong team collaboration and cohesion, we have also begun renovations in Dial and Carnegie. Beginning in August, we will formally start the transition process for each area/unit/school to ensure we are ready for the new semester. There will definitely be bumps in this transition, but given the strong retention rate in this re-organization, I am confident these can be managed.

I am incredibly indebted to the RightStep committee and the technology groups across campus for their engagement and passion throughout the process. This group, as well as numerous committees on campus, truly provide the balance needed when changes like this are undertaken.


I will continue to post my thoughts throughout this journey and I ask that you continue to provide yours.  I acknowledge the difficulty in changes like this and promise to continue the discussion to ensure visibility into the change. If you were unable to attend our first DTS Reorganization Open Forum on Tuesday, 6/24/2014, please be sure to check out the recorded session, which can be viewed here:  We will be holding our next open forum discussion on Wednesday, 7/23/2014, so be on the lookout for details on this soon.  In this session we will be able to communicate the result of our changes and begin to discuss next steps and transitions.  We have also set up a Qualtrics survey, which was established to allow for quick and anonymous questions, comments, and/or concerns.  The link to the survey is

New Staff-July

Please welcome the following new staff to Drake!



Timothy Lowe


Walter Blount


Dominique Kelley


Thomas Florian


Kasey Griffith


Caleb Whited-Ford


Michael Dunnick


Frederick (Fred) Jones


Thomas Lehn

Office of Admission

Anthony Ferguson

Office of Admission

Kathryn (Kate) Evans


Melanie Givens

Prov.Office / CPHS

Tia Frederick

Public Safety

Meghan Blancas

Student Life

Did You Know...?

Drake Wellness offers a wide variety of free programming for all members of the Drake community.  Daily exercise classes, fitness assessments, stress management, and wellness seminars are just a few of the many programs offered.  Check out their website for details or email Jana Peterson with questions!

Questions, Suggestions & Feedback

We want to hear from you:
Fill out the survey!

The goals of All Staff Council include strengthening communication and providing a vehicle for communication of interests, concerns and issues that impact staff. Let us know via the survey or email how we can help you and what information you would like to see featured here!

University News
September 12, 2014
Gereon Kopf, associate professor of religion at Luther College, will deliver a lecture titled “When Expression is Expressed, Non-Expression is Not-Expressed: A Zen Buddhist Approach to Talking About the Ineffable” as part of The Comparison Project’s fall 2014 programming.