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Resources for Faculty, Instructors, and Staff

Faculty, instructors, and staff are often the first to recognize when a student needs additional support. Drake students are committed to their academics and student involvement so when their performance is poor or declines throughout the semester, this may indicate that the student is facing challenges.

How you can support a student in a non-emergency situation:

  • Listen to the student. Reach out to the student of concern before making a CARE referral.
  • Acknowledge the student's concern. Make sure the student knows you care.
  • Refer the student to an office/individual and follow up. Make sure students know your limits to help.
  • Submit a CARE referral if you need to enlist more support and/or the student has been unresponsive to your outreach.
  • Document what you have done and pass this information along to the case manager or include it in the CARE referral.

Counseling Services

Counseling Services staff members are also available to clients on a walk-in basis during business hours, if needed. Students who need emergency mental health during business hours should call the Student Counseling Center at 515-271-3864.

After-Hours Services

Students who need emergency mental health care when the University Counseling Center is closed should call Drake Public Safety at 515-271-2222 or 911. All off-campus treatment is the financial responsibility of the student, although the Crisis Observation Center is free of charge.

  • The Crisis Observation Center provides observation and assessment to students who do not require a hospital level of care. The goals of the Crisis Observation Center are to decrease the individual’s crisis, to prevent unnecessary ER visits or hospitalizations, and to return the individual to their home or community setting. The COC is located at Broadlawns Hospital, 1801 Hickman Road, Des Moines, IA, and is open 24 hours a day, 7 days a week, 515-282-5742. The COC services are of no cost.
  • Lutheran Hospital is a local center for inpatient psychiatric services located at 415 S. 25th Street, Des Moines, IA. To access psychiatric services, call the 24-hour hotline at 515-263-5249.
  • Mercy Hospital is a local hospital with a variety of services. The location is 1111 6th Avenue, Des Moines, IA. Access to treatment for mental health illness or substance abuse is available 24 hours a day, seven days a week by calling the Mercy Help Center at 515-271-6111 or toll-free at 800-595-4959.

Community Standards Officer

This individual is part of the Dean of Students office and works closely with the Department of Public Safety, the case manager for CARE, and Residence Life staff, among others.

The role of the Community Standards Officer is to:

  • Investigate concerning student behaviors both on- and off-campus that are reported by faculty and staff.
  • Investigate and assess the alleged behaviors for Code of Conduct violations.
  • Meet with the student to discuss their actions as well as sanctions or consequences.

Note that not all incidents are a violation, and there are other resources for concerning behaviors as referenced above

Faculty or staff may find it beneficial to meet with the Community Standards Officer if:

  • You have questions regarding Code of Student Conduct.
  • You believe a possible Code of Student Conduct violation has occurred.

Contact the Community Standards Officer, Joe Campos, at 515-271-4199 or for an appointment.

CARE referrals are not for emergencies. In an emergency, call Drake Public Safety at 515-271-2222 or 911.

Submit a CARE Referral 

Other Resources