The Informal Complaint Process

A student with a complaint--a concern that a policy or procedure of a unit has been incorrectly or unfairly applied in his/her particular case, or a formal charge against a person’s behavior -- has recourse through complaint procedures. In most instances, complaints can be resolved through an informal process beginning with talking to the individual and his/her supervisor if necessary. Basic steps in the informal process include:

  • Begin by discussing the matter with the staff, faculty, or department in which the issue originated.
  • If the issue is not resolved, the next contact will be the supervisor, department chair, or associate/assistant dean to investigate the issue and allegations.
Today at Drake
07:00 PM - 08:30 PM
University News
March 3, 2015
Drake University is proud to present the inaugural performance of the Jordan Concert Series featuring American pianist Edward Auer and his wife, Junghwa Moon Auer. The concert will be held at 7:30 p.m. Monday, March 9, in Sheslow Auditorium and is free and open to the public.
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