The Informal Complaint Process

A student with a complaint--a concern that a policy or procedure of a unit has been incorrectly or unfairly applied in his/her particular case, or a formal charge against a person’s behavior -- has recourse through complaint procedures. In most instances, complaints can be resolved through an informal process beginning with talking to the individual and his/her supervisor if necessary. Basic steps in the informal process include:

  • Begin by discussing the matter with the staff, faculty, or department in which the issue originated.
  • If the issue is not resolved, the next contact will be the supervisor, department chair, or associate/assistant dean to investigate the issue and allegations.
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University News
July 28, 2016
The Drake University College of Pharmacy and Health Sciences and the US Attorney’s Offices for the Northern and Southern Districts of Iowa will co-host a community forum on Aug. 2 to discuss prescription pain killers, opioid abuse, and the nation’s heroin epidemic.
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