An appointment with a therapist can be made by calling 271-3864, Monday through Friday from 8:00am to 5:00pm.
At other times a message may be left on our phone mail and your call will be returned during business hours. (If this is an emergency, please call Drake Public Safety at 515-271-2222 or 911.) Our appointment hours are Monday through Friday from 8:00am. to 5:00pm. Because of student demand for counseling services, we recommend calling ahead for an appointment in order to be seen at a mutually convenient time.
When you call in, if you have specific concerns or needs, please let the receptionist know and we will match you with a therapist. If your call is in regards to an emergency during business hours, tell the receptionist so you can be seen as soon as possible. If it is your first visit to the UCC, you will be asked to fill out a short form before meeting with a therapist.
In general, everything you discuss in the University Counseling Center (UCC) will be held in strict confidence. Your counselor will not even acknowledge to an outside person that you are currently seeking counseling. UCC records are confidential according to Iowa state law and the American Psychological Association Code of Ethics. E-mail is never fully confidential; therefore, in the interest of your own privacy the UCC requests that you please refrain from using e-mail to communicate with your counselor about personal matters. If you contact your counselor by e-mail, then he or she will often respond via telephone communication. Never use e-mail to communicate an urgent or crisis message.
Disclosure of the information you provide may be made by the UCC if:
Please speak with your counselor to receive more information.
Limitations of Our Services
University Counseling Center is an outpatient mental health service dedicated to treatment of enrolled Drake undergraduate, graduate, and professional students. Generally the UCC can treat the emotional difficulties and mental disorders that can safely be managed within the structure of an outpatient service. The services that UCC can provide are: individual counseling appointments (approximately 10 session limit), group counseling sessions when an appropriate group is running, access to psychiatric or general medical consultation for medication, and occasional crisis intervention meetings. There are certain mental health disorders that cannot be effectively treated within the structure and resources of the University Counseling Center. Students that cannot be treated effectively or safely within this structure of resources will be referred to mental health resources within the community (in the Des Moines area or in the student’s home community).
Situations that require referral include (but are not limited to) the following: symptoms of disorganized or disruptive psychoses and high suicidal potential requiring inpatient hospital treatment; serious eating disorders; chronic emotional crisis requiring intensive treatment, frequent appointments or special supervision or behavioral management.
For a campus map, click here. The UCC is conveniently located in a quiet area on the west side of campus beyond Drake West Village and adjacent to Ross Hall. We share a building with the American Republic Health Center (Student Health Center), number 42 on the University map.