Service Alerts Archive
| Announcement [Go to Current] | Start | End |
| All network services to the following buildings were down due to a power failure affecting network equipment in Carnegie: Carnegie, Cartwright, Cowles Library, Howard Hall, Old Main, Opperman Library, and the Point | 09/09/07 5:55 pm | 09/09/07 6:21 pm |
| All network services for Meredith Hall, Morehouse, and Jewett Residence were unavailable due to a power outage. | 08/24/07 10:00 am | 08/24/07 10:45 am |
| Blackboard server had to be restarted. | 08/21/07 2:54 pm | 08/21/07 3:05 pm |
| The e-mail server had to be restarted due to performance issues. | 08/21/07 10:35 am | 08/21/07 10:50 am |
| This afternoon (approx 12:15PM CST – 1:15PM CST) an unexpected power surge caused a network outage. Services affected were primarily Internet service, access to Blueview, and access to backup systems. From 1:15 – 2:45 other services were affected and restored by 2:45. We apologize for any inconvenience this may have caused. We will continue to look for ways to prevent this from happening in the future as well as providing appropriate redundancy for core services. | 08/17/07 12:15 pm | 08/17/07 2:45 pm |
| OIT/CNS will be performing maintenance on the campus network tonight (Aug 17, 2007) at 7:00PM CST. We do not anticipate outage to core campus services and have precautions in place for redundancy and back off plans. During this maintenance Engineers will be replacing network equipment. In the event of unforeseen problems, a short disruption of 15 minutes or less could occur. | 08/17/07 7:00 pm | 08/17/07 7:15 pm |
| All network services in Health Center are down due to an accidental cut of optical network fiber. | 08/13/07 2:05 pm | 08/15/07 1:35 pm |
| All network services in School of Education and Ross Hall were down due to an accidental cut of optical network fiber. | 08/13/07 2:05 pm | 08/14/07 8:20 pm |
| The calendar server was down due to a power supply failure and a UPS failure. | 08/03/07 4:49 am | 08/03/07 6:48 am |
| Our internet service provider (ICN) will be performing maintenance on the morning of August 6th. All internet connectivity will be briefly interrupted during a one hour window of time. This interruption will affect off campus access to all Drake resources including email, Blackboard, BlueView and Drake hosted web pages. In addition, on campus users will be unable to access resources hosted off campus. | 08/06/07 05:00 am | 08/06/07 06:00 am |
| Webmail was down due to the webserver daemon failing to start after a scheduled reboot. | 06/28/07 3:00 am | 06/28/07 8:10 am |
| All network connectivity to the Athletic Buildings was down due to power loss in the Fieldhouse. | 06/22/07 10:35 am | 06/22/07 10:55 am |
| The Drake main website was down due to unexpected difficulties encountered during a software update. | 06/12/07 9:35 am | 06/`12/07 9:45 am |
| Webmail was down due to problems with a software upgrade. | 05/08/07 3:00 am | 05/08/07 8:30 am |
| Jewett Residence lost all service to the network due to a power outage in the equipment closet. | 05/02/07 2:05 pm | 05/02/07 2:35 pm |
| Network connectivity to Opperman Law Library was down due to an equipment failure. | 03/13/07 2:53 am | 03/13/07 9:35 am |
| The web mail server was unable to contact the mail server following the change below. | 03/09/07 7:59 am | 03/09/07 8:26 am |
| The E-mail server was restarted to bring it into a new network topology that provides greater network reliability. | 03/09/07 7:22 am | 03/09/07 7:59 am |
| The E-mail Directory Service was restarted to bring it into a new network topology that provides greater network reliability. | 03/09/07 7:09 am | 03/09/07 7:10 am |
| CorporateTime was restarted to bring it into a new network topology that provides greater network reliability. | 03/09/07 6:59 am | 03/09/07 7:00 am |
| CorporateTime was out of service so that the operating system and application patches related to the change in DST rules could be applied. | 03/08/07 5:47 am | 03/08/07 10:05 am |
| Courses with Blackboard were unavailable due to a flaw in the upgrade process. This has been investigated and corrected. | 03/04/07 9:14 am | 03/05/07 10:03 am |
| Blackboard was unavailable so that an upgrade could be performed. The purpose was to correct problems and add features. | 03/04/07 8:03 am | 03/04/07 9:14 am |
| The Internet was down due to a hardware failure in a Drake networking device. | 03/03/07 3:17 am | 03/03/07 8:55 am |
| Blackboard was unavailable due to applying a patch to correct a problem that was identified on Tuesday. | 02/22/07 5:42 am | 02./22/07 6:44 am |
| There was unreliable access to all applications. | 02/20/07 3:40 pm | 02/20/07 4:45 pm |
| Blackboard users could not log in. Cause is under investigation. | 02/20/07 12:04 pm | 02/20/07 1:22 pm |
| The wireless network was rejecting new connections due to a service failure on the wireless authentication server. Wireless connections already established at the time of the failure were unaffected. | 12/13/06 10:07 am | 12/13/06 10:28 am |
| Blackboard was unavailable during a maintenance window devoted to adding memory and servicing disk storage. | 11/22/06 5:30 am | 11/22/06 10:34 am |
| Due to a power failure affecting nearly all of campus, most, if not all services were unavailable. In general, the power outage began at about 3:45 pm. Services were interrupted 20-40 minutes later, as orderly shutdowns were performed. By 4:57 pm power to campus had been restored. Some services were up as early as 5:07 pm, with most up by 5:45 pm. Four exceptions were CorporateTime (up at 7:26 pm), Symplicity and the test portal (both up at 10:49 pm) and webmail2 (up this morning at 6:20 am). The outage was caused when a power pole ran out in front of a car at 34th and Hickman. | 10/10/06 | 10/10/06 |
| The Blackboard server was unavailable to install a hotfix developed to remedy a problem with use of the Safari browser. During installation of this corrective patch, however, all courses became unavailable. A course of action is being developed. | 5:38 am 9/18/06 | 5:59 am 9/18/06 |
| The Blackboard server was unavailable to perform a minor bug fix. | 6:30 am 9/12/06 | 6:45 am 9/12/06 |
| The Blackboard server was down for a software upgrade to add features and fix minor bugs. | 10:06 am 8/20/06 | 10:49 am 8/20/06 |
| The mail server was down for a performance-enhancing memory upgrade. | 6:58 am 8:22 am 8/20/06 | 8:00 am 8:50 am 8/20/06 |
| Voicemail Xpressions was down due to problems with maintenance upgrade. | 7:40 am 8/18/06 | 1:10 am 8/20/06 |
| The e-mail server was down for a software update. | 5:54 am 8/16/06 | 6:15 am 8/16/06 |
| Internet service was unavailable due to a planned hardware maintenance procedure. | 6:05 am 7/21/06 | 6:10 am 7/21/06 |
| The Internet was unavailable due to a local hardware issue. | 11:00 pm 7/10/06 | 6:30 am 7/11/06 |
| The Internet was unavailable due to a local hardware issue. | 5:40 pm 7/08/06 | 6:00 pm 7/8/06 |
| The Internet was unavailable due to a local hardware issue. | 10:00 am 7/08/06 | 1:00 pm 7/08/06 |
| Voicemail Xpressions locked up and had to be restarted. | 2:15 pm 6/20/06 | 2:21 pm 6/20/06 |
| The Internet was unavailable due to a local hardware issue. | 10:45 am 6/20/06 | 11:15 am 6/20/06 |
| The Corporate Time calendar was down. | ??? | 8:25 am 6/19/06 |
| The Internet was unavailable due to a local hardware issue. | 7:30 am 06/14/06 | 8:15 am 06/14/06 |
| The Internet was unavailable due to a local hardware issue. | 3:25 pm 06/11/06 | 4:50 pm 06/11/06 |
| The Internet was unavailable due to a local hardware issue. | 12:28 pm 06/07/06 | 12:51 pm 06/07/06 |
| The Internet was unavailable due to a local hardware failure. | 6:30 pm 06/06/06 | 9:45 pm 06/06/06 |
| Howard Hall wireless was off line due to problems associated with the UPS power supply failure. | 10:23 am 5/29/06 | 7:50 am 5/30/06 |
| Howard Hall was off line due to a UPS power supply failure. | 10:23 am 05/29/06 | 10:52 am 05/29/06 |
| All network services were unavailable while a repair was made on a crucial piece of network equipment. | 6:00 am 5/24/06 | 6:04 am 5/24/06 |
| The Internet was unavailable due to a local hardware failure. | 11:39 am 5/23/06 | 2:30 pm 5/23/06 |
| Web mail was unavailable due to a software malfunction. | 7:41 am 5/19/06 12:20 pm 5/19/06 | 11:37 am 5/19/06 13:51 pm 5/19/06 |
| The e-mail server went down due to a system disk failure. The disk is being rebuilt from backups to another disk. | 5:15 am 04/19/06 | 10:26 am 04/19/06 |
| All telephone services were down due to a UPS failure on Siemens HICOM telephone switch. | 02:50 pm 04/17/06 | 03:30 pm 04/17/06 |
| Voicemail Xpressions was down. | 10:00 pm 3/21/06 | 8:08 am 3/22/06 |
| The Internet was unavailable due to a cabling issue. | 11:10 am 3/13/06 | 11:15 am 3/13/06 |
| There was a network outage in Aliber for about 5 minutes. The source of the outage appeared to be a failed UPS. The UPS will be replaced between 6:00 am and 7:00 am on 3/10/06. | 7:30 am 3/9/06 | 7:35 am 3/9/06 |
| Sodexo Dining transaction server went down at 2:30 pm 2/14/06 and has continued to have intermittent service since. The service went down completely from 4:30 pm to 8:30 pm 2/14/06. | 2:30 pm 2/14/06 | 8:00 pm 2/15/06 |
| E-mail service was unavailable so that three critical updates could be installed. | 6:25 am 2/7/06 | 6:27 am 2/7/06 |
| Messages could not be sent out from desktop e-mail clients | 7:19 am 2/5/06 | 11:03 am 2/5/06 |
| E-mail service was unavailable so that memory could be added and software upgraded. | 5:24 am 2/5/06 | 7:06 am 2/5/06 |
| Network service in the Knapp Center, Tennis Center and Real Estate office were down due to an equipment failure. | 2:35 pm 1/31/06 | 3:00 pm 1/31/06 |
| E-mail services were down. | 2:17 pm 1/31/06 | 2:26 pm 1/31/06 |
| The ability to send mail halted. | 10:54 am 1/31/06 | 11:08 am 1/31/06 |
| The e-mail server halted. | 7:55 am 1/30/06 | 8:09 am 1/30/06 |
| The e-mail server was taken down to replace a bad power supply and to add memory. There were some issues related to the latter and these will be resolved at a later time. | 5:15 am 01/24/06 | 7:13 am 01/24/06 |
| All e-mail services were unavailable during extensive disk storage maintenance. | 3:00 am 01/15/06 | 8:25 am 01/15/06 |
| All e-mail services were unavailable during extensive disk storage maintenance. | 3:00 am 01/14/06 | 8:40 am 01/14/06 |
| Internet connection was down due to an equipment failure. | 3:58 pm 01/11/06 | 6:05 pm 01/11/06 |
| Internet connection was down due to a configuration error. | 9:49 am 01/11/06 | 9:56 am 01/11/06 |
| E-mail services were halted and then resumed so that disk diagnostics could be run. | 7:00 am 01/09/06 | 7:08 am 01/09/06 |
| Wireless access in the Carpenter Hall lounge was turned off to avoid damage to equipment from a water leak. | 10:35 am 12/14/05 | 10:00 am 1/11/06 |
| All network services were down due to a core switch failure. | 12:00 pm 12/06/05 | 1:25 pm 12/06/05 |
| The web server (www.drake.edu) was down. | 3:58 am 12/05/05 | 8:22 am 12/05/05 |
| Due to a large spam attack, e-mail message delivery was suspended while filters were developed and put into place. | 11:30 am 11/29/05 | 1:35 pm 11/29/05 |
| The connection to the Internet was down for unknown reasons. | 1:35 pm 10/10/05 | 2:24 pm 10/10/05 |
| The Blackboard server was unavailable due to a software process failure. The server was restarted and the vendor notified. | 12:47 pm 10/2/05 | 4:40 pm 10/2/05 |
| A second attempt to restore the ODEV server was started Tuesday afternoon, July 12, at 5:00 pm. The restore was successful. Banner web client on ODEV is now fully functional for normal business use. | 5:00 pm 7/12/05 | 9:00 am 7/13/05 |
| Banner web client on ODEV server was scheduled to be permanently decommissioned as of Tuesday afternoon, July 12, at 4:00 pm. | 4:00 pm 7/12/05 | 4:00 pm 7/12/05 |
| The ODEV server is scheduled to be fully restored by Tuesday afternoon, July 12, at 3:00 pm. These services are for the Banner web client. | 7:00 am 7/12/05 | 3:30 pm 7/12/05 |
| The University's Business Continuity Plan for Information Technology calls for development of a "warm-site" in Jewett Hall that will help minimize the downtime caused by damage to Dial Center. The warm-site is an equipment room where major servers in Dial Center are duplicated and can be pressed into service within 2-3 days of a disaster. As part of the preparation of the Jewett site we needed to re-position network fiber within the equipment room.As a result of the fiber re-positioning, all services were down at 6:10 am. Internet was restored at 9:00 am. Connection to Dial Center was restored at 9:50 am. Connection to Hubbell was restored at 10:15 am. Connection to all other buildings was restored by 3:00 pm. | 6:10 am 7/9/05 | 3:00 pm 7/9/05 |
| The Blackboard server was down. | 9:45 pm 7/6/05 | 8:15 am 7/7/05 |
| The ODEV server is down. These services are for the Banner web client. Replacement parts are on order and the plan is to have ODEV back in operation by late Wednesday afternoon, July 6, 2005. Parts were backordered and were not delivered until late Thursday, July 7, 2005. Restoration of the server is in progress. | 6:00 am 7/1/05 | 4:30 pm 7/11/05 |
| Internet service was down while network equipment was exchanged by the ICN. The replacement will improve the efficiency of our connection. | 12:01 am 6/10/05 | 1:18 am 6/10/05 |
| The Blackboard server was restarted to bring into effect certain database configuration changes. | 6:24 am 03/04/05 | 6:29 am 03/04/05 |
| A little Valentine's Day present to our users. The Blackboard server was restarted twice following adjustments to the database configuration. | 5:55 am 02/14/05 | 6:20 am 02/14/05 |
| The Blackboard server was down briefly for an upgrade that will correct several problems. | 6:00 am 02/13/05 | 6:15 am 02/13/05 |
| Internet service was down due to router failure at the ICN's STARC Armory site. | 4:12 am 02/04/2005 | 7:31 am 02/04/2005 |
| The mail server was down to troubleshoot a highly intermittent processor problem. | 5:45 am 1/27/05 | 6:15 am 1/27/05 |
| The mail server was down to replace a processor. | 7:46 am 1/17/05 | 8:20 am 1/17/05 |
| The mail server was down to perform the memory upgrade delayed from Tuesday, 1/04/05. At this point, the remainder of the previously announced mail server down time planned for this week will not be required. | 7:04 am 01/06/05 | 7:27 am 01/06/05 |
| The Blackboard server was unavailable due to a database issue and to an unidentified issue, but has now been returned to service and will be closely monitored. We apologize for the interruption. | 7:27 am 01/04/05 | 9:30 am 01/04/05 |
| The mail server was down for a memory upgrade and processor diagnosis/replacement following the failure on 11/30/04. The memory upgrade was delayed, but the errant processor was located and replaced. The memory uprade will take place later in the week. There will be no maintenance work tomorrow, 01/05/04. | 5:59 am 01/04/05 | 7:27 am 01/04/05 |
| The mail server restarted because of an intermittent processor failure. | 11:49 am 11/30/04 | 12:02 pm 11/30/04 |
| The web mail server was down to replace a cpu board. | 12:01 pm 11/24/04 | 12:09 pm 11/24/04 |
| The web mail server was restarted due to system problems. | 7:41 am 11/22/04 | 9:30 am 11/22/04 |
| There was an unexpected mail service interruption for some users. The problem was rectified and service restored. | 5:00 pm 10/22/04 | 11:00 am 10/23/04 |
| The Blackboard server was unavailable for installation of additional processors. This will improve the overall responsiveness of this service. | 5:00 am 10/8/04 | 6:35 am 10/8/04 |
| The Blackboard server was unavailable while a series of software upgrades and bug fixes were installed. This corrected several persistent problems and added new features. | 6:00 am 10/6/04 | 8:00 am 10/6/04 |
| The e-mail server was restarted to adjust system parameters. | 5:30 am 9/14/04 | 5:40 am 9/14/04 |
| The e-mail server was restarted to adjust operating system parameters. | 5:48 am 8/24/04 | 6:19 am 8/24/04 |
| The e-mail server was restarted to adjust operating system parameters. | 5:30 am 8/19/04 | 5:40 am 8/19/04 |
| The new e-mail server was restarted to adjust several operating system parameters. | 7:03 am 8/10/04 | 7:16 am 8/10/04 |
| E-mail service was down to replace the server with a newer, faster model. | 6:35 am 8/8/04 | 11:19 am 8/8/04 |
| The mailserver was down to test new hardware which will be installed later in the summer. | 6:33 am 7/11/04 | 7:58 am 7/11/04 |
| The internet service was down due to a problem at ICN. | 3:30 pm 5/20/04 | 4:00 pm 5/20/04 |
| The mail server was down for extensive maintenance of our two message disk arrays. There was no mail service of any kind during this time. | Midnight 5/16/04 | 9:36 am 5/16/04 |
| The e-mail gateway will be down to replace a part. There will be no incoming e-mail messages from the Internet during that time. This should correct a serious problem with that server. | Noon 4/8/04 | 1:00 pm 4/8/04 |
| The Blackboard server was down for installation of an update and a hotfix. This added many features and corrected lingering problems. | 6:00 am 4/7/04 | 7:24 am 4/7/04 |
| Off-campus internet service was down due to name resolution problems. | 10:25 am 4/6/04 | 10:55 am 4/6/04 |
| The mail server was down to scan a problem on one of the disk sets. | 6:05 am 2/27/04 | 6:45 am 2/27/04 |
| The web mail server was down due to a failed processor. | 4:30 pm 2/26/04 | 5:30 pm 2/26/04 |
| Network service to part of Old Main (all of 3rd floor and a portion of 2nd floor) was out. | 3:00 pm 2/15/04 | 8:11 am 2/16/04 |
| Service between all ICN-connected state institutions and Mediacomm subscribers was down due to a power failure at the Des Moines armory. | ????? 2/15/04 | 11:30 am 2/15/04 |
| Portions of the Drake Network were inoperative. The cause is still under investigation. | 4:22 am 2/14/04 | 10:50 am 2/14/04 |
| Fallout from the MyDoom-A and MyDoom-B viruses are now being received on campus. Complete information is available at: http://www.sophos.com/virusinfo/analyses/w32mydooma.html. The e-mail server was updated this morning and will replace the virus laden enclosures with a text file. Your desk top Sophos will also be detecting and discarding the virus. If you receive a suspect message, please discard it. Check with the sender before opening any unexpected enclosures.You will likely receive e-mail bounced to you that you never sent to begin with. These are consequences of someone having the virus, most likely not you. Just delete these messages. | 1/27/04 | |
| The mail server was restarted after some slight changes in system memory configuration. | 7:36 am 1/28/04 | 7:46 am 1/28/04 |
| The Bagle worm has been received in many e-mail messages on campus. The message will appear to come from one of your regular correspondents. The subject is "Hi" and the message body contains "Test, yep." and possibly additional text. If you receive one of these, please delete it immediately. | 1/20/04 | |
| The mail server was down while the final portion of messages were being copied to the faster disk farm. | 3:21 am 1/19/04 | 11:31 pm 1/19/04 |
| The mail server was down while a portion of the messages were being copied to a faster disk farm. | 5:57 am 1/18/04 | 11:29 am 1/18/04 |
| The mail server was down while a portion of the messages were being copied to a faster disk farm. | 4:50 am 1/17/04 | 11:05 am 1/17/04 |
| The Blackboard server was down while a problem was diagnosed and repaired. | 7:45 am 1/13/04 | 4:45 pm 1/13/04 |
| The mail server was down for removal of old tape drive equipment. | 6:03 am 1/13/04 | 6:18 am 1/13/04 |
| The Blackboard server was down to install some performance enhancements. | 7:45 am 1/11/04 | 8:45 am 1/11/04 |
| The mail server was down for installation of a new tape drive. | 6:40 am 1/11/04 | 7:12 am 1/11/04 |
| There was a state-wide slowdown in Internet service. | 10:00 am 12/9/03 | 4:30 pm 12/09/03 |
| Work continues on mail server performance improvements. Mail service may be briefly unavailable intermittently, while equipment additions are configured and tested Monday through Friday of this week 12/08/03 - 12/12/03 in the early am. | 6:00 am | 7:00 am |
| Mail service will be briefly unavailable intermittently, while equipment additions are configured and tested. | 6:00 am 12/7/03 | 2:00 pm 12/7/03 |
| The mail server was down to install additional equipment. | 6:39 am 12/5/03 | 6:59 am 12/5/03 |
| The mail server was taken out of service to add memory. | 6:34 am 12/4/03 | 7:09 am 12/4/03 |
| The mail server was restarted to incorporate a configuration change. | 7:09 11/20/03 | 7:17 11/20/03 |
| The mail server was restarted to incorporate a configuration change, but a reboot problem arose, causing a delay in restoring service. | 6:22 am 11/17/03 | 7:00 am 11/17/03 |
| The mail server was down for disk maintenance intended to speed up operation. | 5:45 am 11/13/03 | 6:35 am 11/13/03 |
| The mail server will be down for disk maintenance. | 7:00 am 11/16/03 | 9:00 am 11/16/03 |
| The mail server was down for re-configuration to improve performance. | 6:25 am 11/06/03 | 6:50 am 11/06/03 |
| The mail server was down for re-configuration to improve performance. | 6:40 am 11/04/03 | 7:00 am 11/04/03 |
| Blackboard service was unavailable while Java was updated. | 6:40 am 10/22/03 | 7:05 am 10/22/03 |
| Blackboard service was unavailable while an upgrade to version 6.0.11 was performed. | 6:00 am 10/21/03 | 8:10 am 10/21/03 |
| The connection to the Internet will be down for equipment replacement. | 5:30 am 10/19/03 | 5:45 am 10/19/03 |
| The connection to the Internet was down, due to a failure at the ICN. | 12:36 pm 10/16/03 | 13:23 pm 10/16/03 |
| Blackboard 2 was unavailable while a hotfix (17) was applied. The Java 2 plugin version 1.4.x is now required. | 6:10 am 9/12/03 | 6:56 am 9/12/03 |
| Blackboard 2 was unavailable while a hotfix (15) was applied. | 6:34 am 9/5/03 | 7:00 am 9/5/03 |
| Internet service was down due to problems at the ICN, our Internet service provider. | 2:30 am 8/28/03 | 7:36 am 8/28/03 |
| Internet service was down due to problems at the ICN, our Internet service provider. | 4:21pm 8/27/03 | 5:20 pm 8/27/03 |
| Internet service was unavailable for accessing off-campus web sites. The ICN was down. | 7:30 am 8/22/03 | 11:50 am 8/22/03 |
| Internet service was down due to scheduled maintenance by our internet service provider. | 3:00 am 7/15/03 | 6:00 am 7/15/03 |
| Blackboard 2 experienced some start-up problems steming from the power outage. | 3:30 pm 7/14/03 | 5:00 pm 7/14/03 |
| Internet service was down due to a campus-wide power outage. | 2:30 pm 7/14/03 | 3:15 pm 7/14/03 |
| The Blackboard server was down due to an excessive number of directories in a Blackboard system folder. | 4:00 pm 7/13/03 | 9:05 pm 7/13/03 |
| The receipt of new mail is very slow. We are working to resolve the problem. | 9:15 am 6/23/03 | 2:15 pm 6/23/03 |
| Web access to Banner by way of odev.drake.edu is out of service. It is expected that access will be restored in 45 minutes (about 10:40am). | 9:15 am 6/11/03 | 10:00 am 6/11/03 |
| The DHCP server that allocates network addresses was down. | 11:00 am 5/11/03 | 8:20 am 5/12/03 |
| A brief power outage caused the internet to be unreachable. | 1:57 pm 5/5/03 | 2:01 pm 5/5/03 |
| The mail server will be down to install a tape drive. | 7:00 am 4/27/03 | 8:00 am 4/27/03 |
| Internet service provider is experiencing some difficulties at this time. We have no estimate as when full service will be restored. | 4:50 pm 4/21/03 | 5:20 pm 4/21/03 |
| The email server and webmail servers were down for memory upgrades designed to enhance performance. | 6:13 am 4/17/03 | 6:37 am 4/17/03 |
| The email server was down to prepare for a memory upgrade. | 6:15 am 4/15/03 | 6:30 am 4/15/03 |
| The email server was down for disk maintenance to improve performance. | 6:05 am 4/11/03 | 6:35 am 4/11/03 |
| Internet service was down because of a routing problem at the service provider location. | 9:12 am 4/9/03 | 9:51 am 4/9/03 |
| The primary domain server was out of service due to a hardware failure. Some sites may not have been reachable by us and some sites may not be able to reach us. | 8:00 am 3/26/03 | 10:05 am 3/26/03 |
| The Blackboard server is down due to a hardware problem. It will be back up as soon as possible. | 2:45 pm 3/10/03 | 3:30 pm 3/10/03 |
| Internet service was down due to an internal denial of service attack. | 8:00 am 2/11/03 | 8:20 am 2/11/03 |
| The Blackboard6 server was down for maintenance. The Virtual Classroom service is now working. | 6:20 am 2/11/03 | 6:35 am 2/11/03 |
| Blackboard has been upgraded to a new version. In general the upgrade and migration went well. However, the Virtual Classroom facility is not working at the moment. We are working with Blackboard to remedy the situation. Please RESTART your computer before trying to reach bb.drake.edu. | Noon | 8:30 am 2/10/03 |
| The Internet was inaccessible sporadically during the ICN maintenance window. | 12:01 am 2/9/03 | 6:00 am 2/9/03 |
| The Internet was inaccessible due to corruption of multi-layer switching flows on backbone switches. | 7:45 am 2/6/03 | 2:30 pm 2/6/03 |
| The Internet will be inaccessible intermittently during the maintenance window due to mainenance at the ICN, our service provider. | 12:01 am 2/2/03 | 6:00 am 2/2/03 |
| All services on the Drake University network will be interrupted for about 20 minutes during the maintenance window. | 4:30 am 2/1/03 | 6:00 am 2/1/03 |
| The Internet service was down. | 8:40 am 1/30/03 | 9:45 am 1/30/03 |
| The Internet was inaccessible due to a denial of service attack affecting the entire Internet. Other than the outage, there appears to have been no lasting damage. | 10:25 am 1/25/03 | 1:50 pm 1/25/03 |
| The Blackboard server was down for routine database management. | 6:54 am 1/24/03 | 6:58 am 1/24/03 |
| The Blackboard server was down for emergency database management. | 4:20 pm 1/22/03 | 4:40 pm 1/22/03 |
| Internet service will be interrupted while the ICN upgrades the software on several pieces of network equipment. The actual downtime during the maintenance window is unknown. | midnight 1/18/03 | 6:00 am 1/18/03 |
| The Blackboard 5 server was down for routine database maintenance. | 5:55 am 1/17/03 | 6:14 am 1/17/03 |
| The web mail server was unavailable during the process of returning the service to the new computer from the backup server. | 9:57 am 1/12/03 | 10:22 am 1/12/03 |
| The webmail server was down because of a hardware problem on the new computer. A slower backup server is now in use. | 10:40 am 1/10/03 | 12:04 pm 1/10/03 |
| The process of upgrading the Blackboard service from Release 5 to Release 6 has halted while the software vendor examines problems with its migration scripts. Release 5 will continue to be the production version. If you have questions, please contact Bob Hoehle at 4007 or Dan alexander at 3764. Work continues on the Release 6 server. | Information updated 12:55 pm 1/14/03 | |
| The web mail server has been moved to a newer, faster, dedicated computer. | 7:45 am 1/5/03 | 11:00 am 1/5/03 |
| The CorporateTime calendar server was upgraded and moved to a new, dedicated server. Quality of should be improved and the CorporateSynch feature for exchanging scheduling data with Palm compatible PDAs will work with the newest models. The CorporateTime web client (i.e. for accessing your calendar over using Netscape or Internet Explorer) will be moved to another computer later next week. | 9:00 am 1/4/03 | 11:18 am 1/4/03 |
| Choose.drake.edu server was down for system maintenance. | 2:00 pm 1/3/03 | 3:30 pm 1/3/03 |
| The mailserver was down for its mid-year disk maintenance. | 7:50 am 12/23/02 | 11:55 am 12/23/02 |
| The CorporateTime migration and upgrade process scheduled to begin this morning is behind schedule. The hardware for the migrated services arrived two days late. That equipment has now been prepared and the process will continue tomorrow morning (12/23/02). Thus, CorporateTime will be down during Monday morning, at least. There have been no outages thus far. | 6:30 am 12/22/02 | |
| The Internet was inaccessible due to a problem at the ICN, our service provider. | 11:30 pm 12/19/02 | 6:55 am 12/20/02 |
| Power for some of the equipment in the Dial Center computer room must be re-routed. This will take about 5 minutes during the window indicated and should not be noticeable. | 6:30 am 12/20/02 | 6:45 am 12/20/02 |
| The Administrative Alpha "Old Legacy" was inaccessible due to a disk problem. | 10:00 am 12/19/02 | 10:29 am 12/19/02 |
| The Blackboard server was taken down for routine maintenance. | 6:25 am 12/16/02 | 6:37 am 12/16/02 |
| The Internet was periodically inaccessible due to equipment problems at the ICN. | 9:05 am 12/13/02 | 11:10 am 12/13/02 |
| The Internet was inaccessible due to equipment failure at the ICN, our provider. | Midnight 12/13/02 | 2:00 am 12/13/02 |
| The Blackboard 5 server was taken down for emergency maintenance. | 1:30 pm 12/11/02 | 1:50 pm 12/11/02 |
| Internet service was unavailable due to a problem at the ICN, our serivice provider. | 5:21 pm 12/10/02 | 6:35 pm 12/10/02 |
| The computer on which the calendar and web mail servers operate ran out of memory. | 11:15 am 12/9/02 | 12:25 pm (calendar) 1:45 pm (web mail server) 12/9/02 |
| On Friday, the power will be off in Jewett Hall, the location of some of our key network equipment. During this period a generator will be in operation. If that should fail or if there is a hitch in switching over to/from the generator, our Internet connection will be down. | 7:00 am 11/29/02 | 3:00 pm 11/29/02 |
| Internet service was unavailable during installation of an emergency security patch on some of our equipment. Actual down time was about 20 minutes during this window. | 6:00 am 11/26/02 | 7:00 am 11/26/02 |
| The Blackboard server was down for maintenance. | 6:07 am 11/26/02 | 6:34 am 11/26/02 |
| The mailserver was down for an upgrade to allow for the installation of new features. These will be announced shortly. | 6:20 am 11/21/02 | 6:40 am 11/21/02 |
| The server that provides calendar and web mail service responded poorly to the condition below and had to be restarted. | 12:30 pm 11/18/02 | 1:30 pm 11/18/02 |
| The mailserver ran out of memory, causing a pause in message processing. | 12:10 pm 11/18/02 | 12:50 pm 11/18/02 |
| Jewett Residence was down due to a UPS failure. | 10:10 am 11/1/02 | 10:20 am 11/01/02 |
| The Blackboard server was taken down for database maintenance. | 5:50 am 10/30/02 | 6:05 am 10/30/02 |
| The Internet was inaccessible due to a problem at the ICN. | 8:17 am 10/28/02 | 8:53 am 10/28/02 |
| Internet access was down due to a problem Drake's service provider, the ICN. | 12:10 pm 10/27/02 | 2:17 pm 10/27/02 |
| Internet access was down due to outages at Drake's service provider, the ICN. | 10:20 am 10/11/02 | 11:30 am 10/11/02 |
| Cartwright was down from 3:30 to 4:30 due to an operational error in on of the switches. | 3:30 pm 10/10/02 | 4:30 pm 10/10/02 |
| The network was down in Meredith, rooms 124b, 124c and 125, due to the installation of new network equipment. | 7:00 am 10/3/02 | 7:50 am 10/3/02 |
| The Blackboard server was down for maintenance. | 6:14 am 9/26/02 | 7:21 am 9/26/02 |
| The Administrative Alpha was down due to a hardware failure. | 12:53 pm 9/24/02 | 12:59 pm 9/24/02 |
| The Internet connection will be briefly interrupted several times during the maintenance window. The purpose is to enhance the capacity of the connection. | 6:00 am 9/17/02 | 7:00 am 9/17/02 |
| The Administrative Alpha was down due to a hardware failure. | 4:26 pm 9/13/02 | 4:32 pm 9/13/02 |
| The web mail server and calendar servers will exhibit sporadic service outages during which some performance enhancements will be made. | 6:00 am 9/2/02 | 10:00 am 9/2/02 |
| The mail server was down for software adjustments to improve email message loading speed. | 6:24 am 9/2/02 | 7:26 am 9/2/02 |
| The mail server was rebooted for performance tuning purposes. | 6:50 am 9/1/02 | 6:54 am 9/1/02 |
| The WebIMAP web mail server was removed from service. | 6:20 am 9/1/02 | |
| The Calendar Server was down for software maintenance. | 6:20 am 9/1/02 | 11:00 am 9/1/02 |
| The Blackboard server was restarted to correct a problem. The system had become quite sluggish. | 3:54 pm 8/30/02 | 3:59 pm 8/30/02 |
| Cowles Library was off the network due to a power failure. | 10:05 am 8/28/02 | 10:25 am 8/28/02 |
| The Blackboard server was down for unplanned maintenance. | 10:22 am 8/17/02 | 10:31 am 8/17/02 |
| Our Internet service was interrupted so that the capacity of our connection could be increased. | 8:30 am 8/15/02 | 8:35 am 8/15/02 |
| Domain name services, requisite for helping users navigate the network, were moved onto new equipment. | 6:15 am 8/15/02 | 6:20 am 8/15/02 |
| The mail server was restarted for performance tuning purposes. | 5:50 am 8/15/02 | 5:59 am 8/15/02 |
| The University web server (www.drake.edu) was restarted to resolve a memory issue. | 6:28 am 8/14/02 | 6:31 am 8/14/02 |
| The mail server was rebooted for performance tuning purposes. | 6:16 am 8/12/02 | 6:30 am 8/12/02 |
| The mail server was down for performance tuning and disk maintenance. | 6:08 am 8/09/02 | 6:28 am 8/09/02 |
| The mail server was restarted for performance tuning purposes. | 6:00 am 8/08/02 | 6:14 am 8/08/02 |
| The mail server was down for an operating system upgrade. Some improvement in the speed of access to messages may be noticed. | 7:36 am 8/04/02 | 9:18 am 8/04/02 |
| The Blackboard5 server was down for maintenance. | 8:35 am 8/04/02 | 8:45 am 8/04/02 |
| Work on improving the speed of our email and calendar services will occur in early mornings throughout the remainder of this week and the weekend. Sporadic service disruptions will occur Wednesday through Friday, between 5:30 and 7 am. On the weekend, service interruptions will occur between 6 and 9 am. Specific services to be interrupted are: Corporate Time (both conventional and web access) and email service (both conventional--Eudora, Outlook, etc. and web mail access). Memory, additional processors and power supplies will be installed on one machine and an operating system upgrade will be performed on a second. | 7/31 | 8/4 |
| Internet service was disrupted during maintenance at the Iowa Communications Network. | 5:07 am 7/30/02 | 5:24 am 7/30/02 |
| The web mail server was briefly unavailable several times to install a software patch. | 9:45 am 7/29/02 | 10:45 am 7/29/02 |
| The dhcp server was down shortly to replace a defective cooling fan. This machine assigns network addresses to computers when they are placed on the network. The downtime is sufficiently short that the outage should go unnoticed. | 3:00 pm 7/19/02 | 3:10 pm 7/19/02 |
| Network equipment in Cartwright Hall is being upgraded. Faculty and staff will experience a loss of network services for a couple of minutes as they are each moved from the old to the new equipment. After the upgrade, the improvement in the speed of access to campus and Internet services should be quite noticeable. | 8:00 am 7/17/02 | 4:30 pm 7/17/02 |
| The direct connection to WestLaw services was knocked out during yesterday's storm. Service has been temporarily restored over the Internet. Restoration of normal service should occur sometime today (7/11) following replacement of the damaged equipment. The service interruption during the switchover should go unnoticed. | 7/10/02 | 7/11/02 |
| This morning's storm has wreaked a variety of damage. In Dial Center, the Academic VAX and Alpha6 Unix instructional computers were down for several minutes at 5:55 am, 8:08 am, 9:25 am and 9:37 am. The www.multimedia.drake.edu web server has been down since 5:55 am. The computer labs in Aliber Hall 4 and 6 have been closed due to extensive flooding. The Jewett Hall basement has flooded, but no network or telecommunications equipment has been damaged. | 7/10/02 | |
| The Blackboard5 server was down for maintenance. | 6:10 am 6/22/02 | 6:32 am 6/22/02 |
| The Blackboard5 server hardware and software were checked extensively and restarted. The performance problem was attributed to a known issue related to faulty behind-the-scenes session cleanup after faculty/student users log out. Backboard has no solution to the problem other than a manual workaround that requires the server be taken down. This will be performed on a regular basis in the early morning. Downtime should be in the neighborhood of 10 minutes. | 6:30 am 6/9/02 | 7:00 am 6/9/02 |
| The Blackboard5 server is again having a slow response and other problems. The web server process was restarted and service has improved. | 2:55 pm 6/9/02 | 4:55 pm 6/9/02 |
| Web services involving alpha8.drake.edu are being reconfigured so that additional web mail service may be offered. Service interruptions may be noticable, lasting several seconds. The interruptions will be widely spaced. These services involve the following addresses: webimap.drake.edu, webmail.drake.edu, ctime.drake.edu and duit.drake.edu. | 8:00 am 6/9/02 | 11:45 am 6/9/02 |
| Telephone service is down intermittently throughout campus. Service should be restored by 5:00 pm or shortly thereafter. | 4:30 pm 6/5/02 | 5:00 pm 6/5/02 |
| The domain name server upgrade (below) was flawed, causing some campus computers to have difficulty reaching some services. This has been corrected. | 6:10 am 6/5/02 | 12:10 pm 6/5/02 |
| The domain name servers, used behind the scenes to help locate the path to various resources from on campus, were updated. This may have temporily made it impossible to reach a given site. | 6:00 am 6/5/02 | 6:10 am 6/5/02 |
| The Internet service at Drake was intermittent due to router problems at ICN. | 7:00 am 6/1/02 | 12:00 am 6/2/02 |
| The Blackboard5 server was restarted to investigate a slow response issue. | 8:50 am 5/31/02 | 9:02 am 5/31/02 |
| Telephone service was down intermittently for most of the campus. The cause for the outage is under investigation. | 10:24 am 5/29/02 | 11:47 am 5/29/02 |
| The Stalnaker dormitory was off the network. | 8:30 am 5/28/02 | 11:30 am 5/28/02 |
| Internet service was down at the ICN end of our connection. | 4:00 am 5/28/02 | 6:25 am 5/28/02 |
| Internet service was down at the ICN end of our connection. | 6:00 pm 5/27/02 | 12:30 am 5/28/02 |
| The Internet provider had an equipment failure. | 4:00 am 5/16/02 | 3:42 pm 5/16/02 |
| The Internet connection was briefly interrupted. | 4:39 pm 5/15/02 | 4:40 pm 5/15/02 |
| A portion of the network on Stalnaker 4th floor was down. | 12:15 pm 5/3/02 | 12:30 pm 5/6/02 |
| The Corporate Time calendar server was restarted. | 5:36 pm 4/24/02 | 5:39 pm 4/24/02 |
| The email server was down briefly for reconfiguration. | 7:00 am 4/21/02 | 7:10 am 4/21/02 |
| The email server was down to install additional power supplies and processors. | 6:25 am 4/19/02 | 7:12 am 4/19/02 |
| The email server was down to install additional memory. | 6:48 am 4/18/02 | 7:06 am 4/18/02 |
| The email server was down for emergency maintenance. | 9:10 am 4/17/02 | 9:20 am 4/17/02 |
| The email server was down to install additional processors. | 6:23 am 4/17/02 | 6:34 am 4/17/02 |
| The Security Office was off the network due to a fiber defect within the building. | 4:15 pm 4/15/02 | 11:30 am 4/16/02 |
| The email server was down to check out to correct disk file structure inconsistencies. | 6:20 am 4/16/02 | 6:39 am 4/16/02 |
| A portion of the network in Jewett Hall experienced intermittent failures. | 4/11/02 | 4:00 pm 4/12/02 |
| The SCT/Banner database server was down. Power fluctuation is suspected. | 6:47 am 4/8/02 | 9:17 am 4/8/02 |
| The network was down on the 3rd floor in Old Main due to a UPS failure. | 12:23pm 3/25/02 | 1:30 pm 3/25/02 |
| Intermittent network connection problems in Carnegie Hall. Problem being investigated. Replacement equipment will be put in place as soon as it is configured. Replacement equipment was installed and problem resolved. | 8:00 am 3/12/02 | 12:15 pm 3/12/02 |
| Internet service was briefly unavailable. | 11:10 am 3/05/02 | 11:20 am 3/05/02 |
| The e-mail server was down for a minor software maintenance upgrade. | 6:35 am 2/25/02 | 6:53 am 2/25/02 |
| The Blackboard server was down for maintenance. | 5:00 am 2/21/02 | 9:41 am 2/21/02 |
| The web mail server (webimap.drake.edu/email) was down for maintenance. | 7:30 am 2/17/02 | 8:50 am 2/17/02 |
| The Blackboard server was slow and, at times, unresponsive. It was taken down to investigate and correct a problem that was discovered. | 4:00 pm 2/14/02 | 5:18 pm 2/14/02 |
| Our Internet service provider is having difficulty with some of its equipment. You may have had difficulty getting to off campus network locations for brief periods during the past two hours. | 12:53 pm 2/5/02 1:50 pm 2/5/02 | 1:07 pm 2/5/02 2:15 pm 2/5/02 |
| A network device in Kirk Residence failed. Twelve rooms were without network services. The device has been replaced and service has been restored. | 10:02 am 2/1/02 | 11:09 am 2/1/02 |
| The email and main web servers were restarted to correct problems. | 5:52 am 2/1/02 | 5:55 am 2/1/02 |
| Our Internet service provider was having equipment trouble. It was most noticeable last night, when service was interrupted several times between 7 and 9 pm. The problem has now been resolved. | 7:00 pm 1/30/02 | 9:00 pm 1/30/02 |
| E-mail server down for maintenance | 7:24 am 1/27/02 | 8:31 am 1/27/02 |
| WestLaw dedicated service upgraded from 56kB to 1.536 mB -- two two brief service interruptions are required during the install period | 10:00 am 1/25/02 | 11:59 am 1/25/02 |
| Cole Hall terminal server down - power failure | 7:35 am 1/23/02 | 9:42 am 1/23/02 |
| Internet disconnected to cure port configuration problem | 6:50 am 1/23/02 | 6:55 am 1/23/02 |
| Primary exterior DNS offline for memory upgrade | 6:30 am 1/23/02 | 6:50 am 1/23/02 |
| Primary exterior DNS offline for installation of security patches and bug fixes | 8:30 am 1/09/02 | 12:30 pm 1/09/02 |
| Secondary exterior DNS offline for installation of security patches and bug fixes | 3:50 pm 1/08/02 | 8:30 am 1/09/02 |
| Cowles Library offline for UPS replacement | 7:45 am 1/09/02 | 7:50 am 1/09/02 |
| Cowles Library offline (again) - UPS failure | 12:50 pm 1/08/02 | 2:00 pm 1/08/02 |
| Internet connection issues - problem at ICN resolved | 1:00 pm 1/08/02 | 2:30 pm 1/08/02 |
| Cowles Library staff/servers offline | 8:45 am 1/08/02 | 10:05 am 1/08/02 |
| Campus network and Internet unavailable during core equipment replacement | 6:00 am 12/26/01 | 3:00 pm 12/27/01 |
| Mailserver down to install additonal disk array | 6:00 am 12/23/01 | 10:55 am 12/23/01 |
| The mailserver rebooted | 5:49 am 12/20/01 | 5:56 am 12/20/01 |
| The mailserver down to install additional tape drive | 6:12 am 11/29/01 | 6:36 am 11/29/01 |
| Emergency outage: Internet service unreachable while fiber running between Drake and the Lucas Building repaired | 12:01 am 12/05/01 | 3:20 am 12/05/01 |
| Olmsted Center SLC off network | 4:22 pm 11/28/01 | 4:30 pm 11/28/01 |
| The mailserver is down to deal with a disk fault | 5:25 pm 11/27/01 | 5:50 pm 11/27/01 |
| Olmsted Center SLC off network | 10:19 am 11/27/01 | 10:50 am 11/27/01 |
| Aliber Hall building switch restarted to clear problem | 11:47 am 11/20/01 | 11:48 am 11/20/01 |
| Olmsted Center SLC off network | 8:15 am 11/20/01 | 9:38 am 11/20/01 |
| Mailserver rebooted to prepare for installation of second tape drive | 6:38 am 11/16/01 | 6:44 am 11/16/01 |
| Cowles Library building switch restarted to clear problem | 10:42 am 11/9/01 | 10:42 am 11/9/01 |
| Harmon FAC building switch restarted to clear problem | 10:59 am 11/5/01 | 11:00 am 11/5/01 |
| The e-mail server developed a problem which required a restart | 10:02 am 11/5/01 | 10:20 am 11/5/01 |
| Exterior primary and secondary domain name servers down while being moved | 6:55 am 10/31/01 | 7:01 am 10/31/01 |
| The Blackboard server was rebooted | 11:55 am 10/30/01 | 12:10 pm 10/30/01 |
| The email server is running slowly due to a backlog | 6:55 am 10/28/01 | 8:30 am 10/28/01 |
| The email server down | 11 am 10/28/01 | 6:55 am 10/29/01 |
| The Blackboard 5 server is very slow. | Noon 10/22/01 | 4:26 pm 10/22/01 |
| Internet service down for ICN maintenance. | 3:00 am 10/24/01 | 6:00 am 10/24/01 |
| Dial Center experienced partial power failure. All services disrupted at times. | 7:35 am 10/18/01 | 9:10 am 10/18/01 |
| Administrative Computer down -- disk failure. | 11:41 am 10/15/01 | 12:23 am 10/15/01 |
| Entire network down for reconfiguration and replacement of card in ATM switch. | 8:53 am 10/13/01 | 10:12 am 10/13/01 |
| Internet connection speed increased by 66%. Brief serviceoutage during cutover. | 3:01 pm 10/12/01 | 3:07 pm 10/12/01 |
| Internet service outage | 3:43 pm 10/8/01 | 3:50 pm 10/8/01 |
| Harmon Hall--no network services | 9:35 am 10/8/01 | 3:05 pm 10/8/01 |
| Internet service outage | 3:38 pm 10/7/01 | 7:10 pm 10/7/01 |
| Main campus router restarted to cure AppleTalk issue-entire network down | 6:45 am 9/30/01 | 6:51 am 9/30/01 |
| Project to increase the speed of access to Dial Center computer services has begun. | 9/28/01 | 10/4/01 |
| Internet, Lexis and Westlaw connections interrupted for replacement of equipment | 10:50 am 9/29/01 | 10:55 am 9/29/01 |
| Blackboard 5 performance issue resolved | ||
| Blackboard 5 server down for tests | 6:10 am 9/27/01 | 7:23 am 9/27/01 |
| Blackboard 5 restarted | 4:30 pm 9/26/01 | 4:40 pm 9/26/01 |
| Blackboard 5 down for testing | 5:45 am 9/26/01 | 6:45 am 9/26/01 |
| Blackboard 5 down for testing | 6:00 am 9/25/01 | 6:15 am 9/25/01 |
| Blackboard 5 down for testing | 6:55 am 9/24/01 | 7:20 am 9/24/01 |
| Blackboard 5 down for database maintenance | 6:00 am 9/23/01 | was cancelled |
| Blackboard 5 server to be restarted | 4:25 pm 9/21/01 | 4:30 pm 9/21/01 |
| Blackboard 5 server performing poorly | under | investigation |
| Internet connection equipment rebooted | 7:55 am 9/20/01 | 8:00 am 9/20/01 |
| Blackboard 5 chat functionality aborts | under | investigation |
| Internet connection down | 3:16 am 9/19/01 | 6:46 am 9/19/01 |
| Internet service sporadic due to Nimda virus | 9:30 am 9/18/01 | 12:00 noon 9/18/01 |
| Internet connection was down (statewide). | 9:05 am 9/18/01 | 9:27 am 9/18/01 |
| Mailserver down--emergency maintenance | 6:35 am 9/18/01 | 7:14 am 9/18/01 |
| Internet connection down | 2:00 am 9/18/01 | 7:00 am 9/18/01 |
| Blackboard 5 server restarted | 6:24 am 9/18/01 | 6:26 am 9/18/01 |
| Internet connection down | 2:27 pm 9/17/01 | 2:31 pm 9/17/01 |
| Calendar server unavailable | 12:05 pm 9/13/01 | 12:23 pm 9/13/01 |
| Calendar server unavailable | 2:45 pm 9/12/01 | 2:58 pm 9/12/01 |
| Adminstrative Computer unavailable | 10:10 am 9/10/01 | 10:33 am 9/10/01 |
| Harmon South ethernet hub unreachable | 4:02 pm 9/6/01 | 6:00 pm 9/6/01 |
| Emergency: Internet router given a software update. | 7:50 am 9/6/01 | 8:20 am 9/6/01 |
| No Internet connectivity for some users. A subtle, but persistent, software issue exists for our firewall. It selectively prevents a minority of users from connecting to the Internet. We are working with the firewall manufacturer to resolve this issue and apologize for the inconvenience. | 9/4/01 | 9/7/01 |
| Internet Outages We regret that these dragged on for so long. It was not a problem being caused on the Drake campus. Our Internet service provider, Iowa Communications Network (ICN), has recently changed the mix of backbone providers with which it works. These changes have impacted the memory requirements of a key piece of equipment. At times, the equipment runs out of memory, thereby causing the traffic flowing through it to slow down and eventually stop. We have been advised that the ICN is working closely with the equipment manufacturer, and that additional memory has been installed in the errant equipment. We will continue to press ICN on the issue. The traffic slowdowns affected all member institutions in the state of Iowa. This includes the three state universities and community colleges and most of the private institutions. | Intermittent; most apparent during high traffic periods. | 3:13 pm 8/31/01 |
| University web server was powered down. | 8:44 am 9/2/01 | 9:05 am 9/2/01 |
| Blackboard 5 Server was powered down. | 8:15 am 9/2/01 | 8:35 am 9/2/01 |
| University mail server was powered down. | 6:41 am 9/2/01 | 6:57 am 9/2/01 |
| Calendar/web calendar/web email server was powered down. | 6:24 am 9/2/01 | 6:54 am 9/2/01 |
| Drake's Internet connection was out. | 2:25 pm 8/31/01 | 3:13 pm 8/31/01 |
Last Modified: 08/13/2008 20:00:25 by content editor
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