| Telephone Services The Office of Telephone Services offers a wide range of telephone and voice mail services for all faculty, staff and resident students. |  |
Assistance with local, long distance and international dialing is available.
Instructions for using voice mail are available and short courses are offered at least once a semester. Covered are such topics as checking for messages from on- and off-campus, retrieving, saving, forwarding and leaving messages.
Faculty and staff may request that a conference call be set up for Drake business purposes Arrangements may be made to use your office phone, a Polycom speaker phone or the services of an external vendor.
A listing of helpful short cuts and features that may be used with the Rolm telephones on campus are available. These include camping on to a number, forwarding your calls to another extension, entering do not disturb mode, transferring a call and changing your ring pitch.
Information about how to investigate a telephone problem and, if necessary, report a repair is available.
How to handle telemarketing calls.