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Transcript FAQ: Institute of Italian Studies Students

The questions and answers on this page pertain best to students who have studied abroad at the Institute of Italian Studies (I.I.S.) in Rome or Florence, Italy.  Students who order official transcripts will receive two documents.

The first document is an official Drake University transcript printed on official Drake University secure transcript paper.  It lists a subject of "SPEC" for the semester that the student studied abroad at the I.I.S.  The individual courses that the student took at the I.I.S. are not listed on this document.

The second document is a certified photocopy of the I.I.S. transcript that Drake received from the institute.  This document lists each of the subjects that the student took at the I.I.S., their final grades, and their credit hours.

The two documents will be enclosed together in the same envelope.

How do I order my Drake transcript?

Download a Transcript Request Form (.pdf) and submit it to the Office of Student Accounts by one of the following methods:

• In person: Old Main, Rm 102
• By fax: 515-271-4004
• By mail:

Drake University

Transcripts, Office of Student Accounts

2507 University Ave

Des Moines, IA 50311

Under no circumstances will Drake will accept phone or email requests.

I cannot download the transcript request form.   What should I do?

• Students who absolutely cannot access the transcript request form still must submit the request in writing.  Submit the written request using one of the methods listed above (in person, fax, or mail).  Drake cannot accept phone or email requests.
• Written requests should include the following information:
• • Drake ID number - If you do not know your Drake ID number, list your social security number and birth date so that we can accurately identify you.
  • Full name
  • Any former names - Please include those that you may not have even used while a student at Drake.
  • Last semester of attendance - If you do not know the exact date, please list your best guess.
  • Current mailing address
  • Address to which the transcript should be mailed
  • Daytime phone number in case we have questions or problems processing your request
  • Your signature and date - Drake cannot process requests that do not include the student's valid signature.
• Please also include your payment.  Checks can be made payable to Drake University, or you may list your credit card information.  Each transcript costs $5.

Can I order my official transcript through blueVIEW?

Currently, students cannot order their official transcripts online.

How much does it cost to order a copy of my official transcript?

• Each requested copy costs $5.  A bulk discount is applied when more than four copies are requested at the same time.  Each transcript after the fourth copy costs $1.  Drake can fax a copy for an additional $1.  Payment is due at the time of the request.
• If an unofficial copy would suffice, you can access one via our student web portal, called blueVIEW.  A valid Drake ID number and password is required.

How can I make my payment?

Credit card - Faxed requests will be accepted only with appropriate credit card information:

• Account number
• Expiration date, and
• Signature of card holder
• Visa, Master Card or Discover

Cash or check - Accepted only when request is delivered in person or via mail.  Checks can be made to Drake University.

How long will this take?

• Requests typically can be processed within 1-2 business days upon receipt of request.  During peak times, such as at the beginning and end of a semester, please allow 3-5 business days of processing time.
• Requests will be processed during fall and spring break; however, due to staff limitations, such requests may take 3-5 business days to process.  The university typically is closed for business between the end of the fall semester and the first week of January.  Check the university academic calendar for specific semester and holiday dates.

Can I request express delivery?

• Upon request, transcripts can be sent overnight via UPS only.
• Express delivery cannot be made to a P.O. box.
• In addition to the transcript request fee, fees for express delivery are required to cover the cost of shipping.
• • Regular UPS overnight delivery: $25.
  • Saturday delivery: $37.50
  • Overnight delivery to non-domestic addresses: These fees vary. Consult UPS (www.ups.com) for more fee information.
• Express delivery options can be made with the appropriate check box on the transcript request form.

Can my transcript be faxed?

• Upon request, Drake can fax official transcripts. Be aware that the receiver may not consider a faxed copy to be an official document.
• In addition to the transcript request fee, the fee to fax a transcript is $1.
• Drake will mail the original document to the address listed on the transcript request form.  If no address is listed, Drake will mail the original document to the student's mailing address on file.

May I pick up my transcript?

• Upon special request, students can pick up their transcripts after 2:00 p.m. the next business day in Old Main, Room 104.
• There is no additional charge for this service.
• Due to federal privacy regulations, transcripts will be released only to the student to which the transcript belongs.  Students who want a third party to retrieve their transcript must contact the Student Records Office in at the time the transcript request is made.

Can I have my unofficial transcript?

• Drake University issues only official transcripts.
• Current and previous students can access an unofficial copy of their transcript via the Student Services tab in blueVIEW.
• • A valid Drake ID number (not a social security number) is required to access blueVIEW.
  • Alumni who do not know their Drake ID number can obtain it here.

What if my record is on hold?

• Certain holds on students' records may restrict the release of their transcripts. Transcripts will not be released until the student has made satisfactory arrangements with the office that initiated the hold.
• The Office of Student Accounts will notify a student if an existing hold will prevent the release of his or her transcript. The student must resolve this matter by contacting the appropriate office(s).

Can my transcript request be delayed until my semester grades or degree information has been recorded?

• Yes. Please indicate this at the time of the request.
• To expedite the processing and increase accuracy, note the specific semester or degree for which you are waiting.

I am a current student and have credits that I'd like to transfer to Drake from another institution.  Where should I have them sent?

• Current students: Send your non-Drake transcripts to

• Prospective students: Refer to the Office of Admission.

Note: Drake can accept official transcripts only if they are sent directly from the institution.  Drake will not accept transcripts that are hand-delivered by the student.