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Commendations and Complaints

Drake University School Certifying Official is committed to providing quality service for students, families, and colleagues.  Should you have a commendation or a complaint, the following action is recommended:

Commendations:  Have you told someone how much you appreciate the help you have received, and it still doesn't feel like you've done enough?  While a simple “thank you” is always appreciated, you may wish to pursue more formal recognition. If you would like the person to receive official recognition for a job well done, please contact Melissa Sturm-Smith at  Your commendation will be appreciated and added to the individual's file.

Complaints:  In general, a complaint is defined as a concern that a policy or procedure has been incorrectly or unfairly applied, or that inappropriate behavior or action has occurred.  For a complaint, first discuss the problem with the staff member with which the issue originated.  If you would like the complaint to move forward following this discussion, please contact the person's immediate supervisor.  For complaints related to the School Certifying Official, a final discussion with Associate Provost Sturm-Smith regarding the complaint may be requested.  Please call 271-3751 or e-mail for an appointment.  Once these steps have been taken, a formal complaint may also be recorded at the Drake University Student Complaint and Appeal Resources and Procedures Site.

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