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Room and Board Credits and Refunds FAQ

Will I receive a refund of my room and board charges if I am not returning to campus for the Spring 2020 semester?

Students who will not be returning to campus for the Spring 2020 semester are eligible for a prorated credit of room and board charges.

How will the refund of room and board charges be calculated?

Prorated credits will be calculated based on a cancellation date of Monday, March 30, 2020. This results in a pro-rated refund of 41.9% of room and board charges.

Given the nature of the situation, the normal $250 cancellation fee for room charges and the 25% administration fee for board charges will be waived.

Board plan flex dollars will not be refunded separately. The full cost of the board plan will be refunded at 41.9%.

What do I need to do to let the University know I will not be returning to campus?

No action is needed if you are not returning to campus. Further Information regarding residence halls can be found here.

Do I need to check out of my room in order to get a refund?

No, you do not need to check out of your room to receive the refund. More information about checking out of your room can be found here.

How do I receive a refund for my housing and meal charges?

Housing and meal plan credits will be automatically applied to your student account. Credits will first be applied to any outstanding balance on your student account. Once your outstanding balance is paid in full, a refund will be issued for the remaining credit balance.

If you received Drake awards for room and board expenses, these awards will be reduced proportionately with room/board refunds. In these cases, financial aid adjustments will reduce or eliminate any credit balances available to be refunded.

Refunds will be issued directly to the student unless the refunds are related to a parent PLUS loan. If you are set up to receive refunds electronically, payments will be processed by ACH to the bank account designated within the payment portal. If you are not set up, we will be in contact with you regarding the delivery of your refund.  

If you are not set up for direct deposit and would like to do so, instructions are provided here:

https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=21425

When will I receive my refund?

Refunds will be processed no later than Monday, April 13, 2020.

To expedite the refund process, we highly recommend that you sign up for direct deposit as soon as possible. Instructions for setting up direct deposit can be found here:

https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=21425

If I am approved and choose to stay on campus, am I eligible for a refund?

If you are approved and choose to stay on campus, your room charges will remain unchanged for the Spring 2020 semester. In coordination with our third-party food service provider, we are considering an adjustment to the board charges to reflect a different level of service being provided under the current COVID-19 social distancing restrictions. More details will be provided at a later date to those students remaining on campus.

What if I was approved to stay on campus but now have alternative arrangements?

If you are approved to move back to campus and then find alternative arrangements, you must notify the Office of Residence Life at housing@drake.edu by Wednesday, April 1, 2020. If you notify Residence Life by the deadline, you will be eligible to receive the prorated credit of Spring 2020 room and board charges.

If you do not notify the Office of Residence Life by Wednesday, April 1, 2020, you will not be eligible for a credit of your housing and meal plan charges.

If I have a commuter meal plan, can I still use it or will it be refunded?

The commuter meal plans, like the residential plans, are eligible for a prorated credit based on the cancellation date of Monday, March 30, 2020. This results in a prorated credit of 41.9%. 

For those on a commuter plan who wish to continue to participate in Drake Dining grab and go options, Grab and go meals will be available for purchase in Olmsted Center. 

How will my remaining bulldog bucks be impacted?

Bulldog Bucks are managed separately from meal plans with flex dollars.

In light of COVID-19, any Bulldog Bucks that a student has on their account will remain active through the next academic year.

Who can I contact if I have questions about room and board credits and refunds?

Call the Drake University COVID-19 response line at 515-271-2353 or email stuacct@drake.edu with questions about this FAQ related to Room and Board Credits and Refunds. Drake staff members are available to answer calls 8 a.m.–12 p.m. and 1 p.m.– 4 p.m. CDT, Monday through Friday.

Who can I contact if I have questions about other issues related to Drake and its response to the COVID-19 pandemic?

If you have additional questions outside the scope of this FAQ, please send an email to covid19@drake.edu or call the Drake University COVID-19 response line at 515-271-2353. Drake staff members are available to answer calls 8 a.m.–12 p.m. and 1 p.m.– 5 p.m. CDT, Monday through Friday.

How are tenants of Drake-owned apartments and houses impacted by the room and board refunds?

Tenants of Drake-owned apartments and houses are not impacted by the room and board refunds, which apply only to students living in the residence halls. Tenants of the apartments and houses have separate lease agreements and the terms of such agreements have not changed. Tenants should refer to additional communication that has been sent only to such tenants.

See the following contact information for specific questions related to Drake-owned apartments and houses:

Primary - Jacob Mott, Drake Real Estate Office
Phone: 515-271-4985
Email: jacob.mott@drake.edu  or reworkorders@drake.edu


Alternate - Kathy Veach, Drake Finance Office
Phone: 515-271-2316
Email: kathy.veach@drake.edu

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