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Counseling FAQ's

Please see below for Frequently Asked Questions about COVID-19 regarding Counceling Services.

How can a student make an appointment at the counseling center?

To make an appointment please call the counseling center at 515-271-3864. If a student is in crisis and need to speak with a counselor immediately, please tell our office manager. We can also see students via walk-in, but please call before coming to the counseling center to avoid waiting or over-crowding in the waiting room. 

What are the hours of the counseling center?

Monday–Thursday 8:30 a.m.–5 p.m. and Friday 8:30 a.m.–3 p.m. 

Are there fees to see a counselor?

No. All services through the counseling center are free. Students who fail to cancel their appointment within 24 hours or do not show up to their appointment will be charged $10.

How  will  the counseling center address physical health and safety during COVID-19?

All staff and students who enter the counseling center will undergo health screenings. All surfaces will be regularly disinfected, and everyone will be required to wear a face mask. We will offer telehealth appointments as an additional option to reduce the number of students and staff in the clinic to abide by social distancing guidelines. 

What happens if a student cancels their appointment?

There are no penalties for canceling an appointment more than 24 hours in advance. We encourage students to cancel appointments if it is no longer needed or if there is a scheduling conflict. This policy allows another student to utilize the appointment time. Students who do not cancel an appointment 24 hours in advance or do not show up for an appointment will be charged $10. If a student consistently misses or cancels their appointments, they and their counselor will discuss ways to avoid continued missed or canceled appointments.

What happens if a student does not come to their appointment?

Students who do not cancel an appointment 24 hours in advance or do not show up for an appointment will be charged $10. If a student consistently misses or cancels their appointments, they and their counselor will discuss ways to avoid continued missed or canceled appointments. 

What services are provided by the counseling center?

The counseling center offers consultation, individual therapy, group therapy, trainings, and outreach. The counseling center currently offers the group, Together, not alone (mental health support group). Additionally, the counseling center offers other on campus and virtual events focusing on education and resources. Times and dates will be communicated on the counseling website.

Does the counseling center offer  telehealth?

Yes. The counseling center offers telehealth for students who are in the state of Iowa. Due to licensing laws, we’re unable to provide therapy to students outside of Iowa. For students who are outside of Iowa and need services, counseling center staff can meet over the phone or video call with students for 30 minutes to discuss resources and tools. 

Can students no longer residing in Iowa be seen by the counseling center?

Counseling Center staff can meet with students residing outside Iowa through phone or video call for a brief, case management appointment. These appointments focus on helping students develop tools, explore resources, and possibly receive a referral for a therapist where they are currently residing. 

What can students be seen for at the counseling center?

We see students for various reasons. The most common are anxiety, depression, interpersonal conflict, stress management, trauma, sudden losses or changes in functioning, relationships, self-harm, suicidal ideation, and loneliness. When you meet with a therapist at the counseling center, you and the therapist will talk about your goals and if those goals can be accomplished at the counseling center or if a referral to a therapist in the community would be more beneficial.

Are students required to wear a mask during their appointment?

Yes. Everyone visiting the clinic is required to wear a mask per University policy. 

If a student is in crisis or needs to see a counselor, can they walk into the clinic?

Yes. We ask that students call before coming so we can make sure a counselor is available at that time and to reduce the number of people waiting in the lobby. If a student is experiencing suicidal thoughts or actions, you can also call Drake Public Safety at 515-271-2222 or the local crisis line at 515-282-5742.

Can the counseling center help students find a therapist in the Des Moines area?

Yes. We can do this over the phone, by email, or through an in-person or telehealth session. A therapist at the counseling center will talk with students about concerns, goals, insurance, and make recommendations for a therapist in the community. 

If a student previously met with a counselor at the counseling center and didn’t feel comfortable, can they see someone else?

Yes. The counseling relationship is unique and sometimes a therapist may not be a good fit. Students wishing to change counselors may call the counseling center and let them know they would prefer to meet with someone else. 

Are the counselors at the counseling center licensed?

Yes. All the counselors at the counseling center are Licensed Independent Social Workers (LISWs) and members of the National Association of Social Workers (NASW). The counselors are also trained in EMDR and many other modalities. The counseling center staff undergo yearly ethics and cultural competency training.

Will the counseling center bill a student’s insurance?

No. All services at the counseling center are free. If we recommend that a student see a therapist in the community, they may bill that student’s insurance or develop a payment plan. 

How frequently can a student meet with someone at the counseling center?

Session frequency will be determined by the student and the therapist they work with based on goals and needs. The counseling center is based on a brief, short-term model. We want students to feel and perform their best in a short amount of time. If we feel that the counseling center cannot support a student in the best way possible, we will discuss a referral to a provider in the community to best meet their needs.