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Student Support Services

The following offices can be found in Starfish Student Success and you can make an appointment through Starfish. You will have the option to select a phone call or video chat through Microsoft Teams.

Academic Achievement

Academic Achievement offers a series of seminars each fall semester on topics ranging from study and test-taking strategies to library use and developing time management strategies. 

Visit the Academic Achievement Website

College/School Dean’s Office

Consult with your academic dean’s office for questions about registration, change of major/advisor, withdrawal from a class, and similar academic status changes. Students will find the appropriate college/school dean’s office staff in their Success Network in Starfish.

Professional and Career Development Services

Professional & Career Development Services remains open and ready to assist our students!  You can reach us via email and our phone messages are forwarded to our email. You may also schedule virtual appointments with us using Handshake or Starfish.  

With these ever-changing times, you may find yourself wondering what to do next when it comes to your career or securing a graduate or professional school option. Get started on our updated Career Readiness Resources during COVID-19 page.

Searching for internships and jobs, fortunately, remains virtually the same during this time when we are working remotely. We recommend using Handshake and LinkedIn to search for jobs and connect with individuals working in your chosen field. Hint: when using Handshake for your job search, be sure to search the “employers” tab listed under the “jobs” tab! This gives you access to reviews, interview information, and jobs that employers have not included on Handshake. Visit our personal brand page for information on resumes, cover letters, and additional job search information.

Student Disability Services

Student Disability Services will continue ongoing appointments, can meet with continuing students who have questions about their accommodations, or new students seeking accommodations.


Make an appointment with the SDS staff.

Student Financial Planning

Make an appointment with a staff member in Student Financial Planning for questions about loans, FAFSA completion, other financial aid questions.

Student Inclusion, Involvement and Leadership (STIIL)

The Student Inclusion, Involvement and Leadership (STIIL) office includes the Donald V. Adams Leadership Institute, Equity and Inclusion, Fraternity and Sorority Life, Student Life Center Student Organizations, and Violence Prevention.

Make an appointment with any member of the STIIL staff


The following offices and services have a specialized process for making appointments and accessing resources. Please see each service listed below for instructions.

Tutoring Services

Tutoring services are available for actuarial science, accounting, biology, chemistry, economics, organic chemistry, Math Lab, and the Writing Workshop.

  1. Schedule appointments as usual on the tutoring website.
  2. Tutors will email you a link before the start of your appointment.
  3. For the Writing Workshop only: Respond to the tutor’s email by sending the tutor a copy of your paper.
  4. At the time of your appointment, click the link sent to you by the tutor to enter the virtual tutoring session on Blackboard Collaborate Ultra.
  5. Once you’ve entered, enable both audio and video at the bottom of your screen.
  6. On the bottom right-hand side of your screen, click the purple tab to view a chat box.
  7. Tutors may use this chat to send questions for you to answer while they read your paper or go over the assignment with you.
  8. The appointment will proceed virtually.

Student Counseling Services

As Drake responds to the current public health concerns with the coronavirus, the Drake Counseling Center wants to care for your physical and emotional well-being as best as we are able. As you are aware, the University has moved to temporary online learning and public health authorities are recommending social distancing. During this time we are offering telehealth appointments as described below.

If you currently meet with a therapist at the counseling center and are in Iowa, you can meet via tele-health counseling on HIPAA protected, Microsoft Teams. If you are interested in this option, please let your therapist know and they will offer you the paperwork and instructions to make this available before your next session. Utilizing this option will mean that you have access to a completely quiet and confidential space from which to engage in your session.

The following therapists are available for telehealth:  

If you are outside the state of Iowa we can talk with you on the phone or Microsoft Teams and provide brief consultation, crisis intervention, and provide you with resources. If you would like to meet with a therapist where you are currently residing, we can also help you find a therapist in your community. 

Drake Counseling Center will continue to offer support groups though Microsoft Teams. The Anxiety Support Group will resume weekly meetings on March 24, 2020 at 4 p.m. Central. If you would like to be a part of this group, please email danielle.green@drake.edu. We will also begin offering our adjustment group weekly to support you during this unique time. That group will begin meeting online starting Thursday, March 26, 2020 at 3:30 p.m. Central. If you would like to join this group, please email danielle.green@drake.edu 

If you have not been seen at the Drake Counseling Center this academic year, but are interested in services, needing support, or have questions please email danielle.green@drake.edu.   

If you are currently in crisis or experiencing suicidal thoughts, please call or visit your local emergency room or call 911. You can also use these resources in times of crisis and emergency:

  • Broadlawns Crisis Line: Call 515-282-5752 
  • National Suicide Prevention Lifeline: Call 1-800-273-Talk (8255) 
  • Crisis Text line: Text HELLO to 741741 
  • The TREVOR PROJECT, LGBTQ Crisis Support: Call 1-866-488-7386 or Text START to 678678

Student Health Services

Students may call the Drake Student Health Center at 515-271-3731 to set up a phone or virtual consultation appointment or to answer any health questions. The Student Health Center is open Monday–Thursday 8:30 a.m.–5 p.m. and Friday 8:30 a.m.–3 p.m. Voice messages left after hours will be returned promptly the next business day.

Students experiencing COVID-19 symptoms

Both residential and non-residential students experiencing COVID-19 symptoms must call the Drake Student Health Center at 515-271-3731 before showing up to the Student Health Center in person. Students will be evaluated virtually and upon confirmation of symptoms consistent with COVID-19, will be prompted to immediately schedule a testing appointment at the Student Health Center. There will be no charge for tests administered to symptomatic students at the Student Health Center. Students who do not have any COVID-19 symptoms may utilize off-campus testing sites.

Students who believe they have been exposed to COVID-19

Students who believe they have been exposed to someone who has tested positive for COVID-19 should email contacttracing@drake.edu.

Students who have tested positive for COVID-19 at an off-campus test site

Students who are confirmed to have COVID-19 after receiving test results from an off-campus provider should email dos@drake.edu.


Below is a list of health care clinics and hospitals located within the Des Moines area. Please note, any student visiting one of the medical facilities listed below will need to provide their insurance card and be prepared to handle any required co-payments at time of service.

Medical Facilities

Unity Clinic Family Medicine – Merle Hay
4631 Merle Hay Road
Des Moines, Iowa 50322
Phone: (515) 278-0949
Hours:
Monday - Friday 8:00 a.m. - 8:00 p.m.
Saturday - Sunday 9:00 a.m. - 3:00 p.m.

Unity Point Clinic - Ingersoll Ave
2103 Ingersoll Avenue
Des Moines, Iowa 50312
Phone : (515) 323-5680
Hours:
Monday - Friday 7:30 a.m. - 8:00 p.m
Saturday-Sunday 8:00 a.m - 3:00 p.m

Unity Clinic Family Medicine Urgent Care - Lakeview
6000 University Avenue
Suite 101
West Des Moines, Iowa 50266
Phone: (515) 241-2600
Hours:
Monday - Friday 7:30 a.m. - 8:00 p.m.
Saturday - Sunday 9:00 a.m. - 3:00 p.m. 

Unity Clinic Family Medicine Urgent Care - Urbandale
2901 86th Street
Urbandale, Iowa 50322
Phone: (515) 276-3406
Hours:
Monday - Friday 7:30 a.m. – 8:00 p.m.
Saturday - Sunday 9:00 a.m. - 4:00 p.m. 

Des Moines Area Hospitals

Iowa Methodist Medical Center
1200 Pleasant Street
Des Moines, Iowa 50309
PHONE: (515) 241-5437

Iowa Lutheran Hospital
700 E. University Avenue
Des Moines, Iowa 50316
PHONE: (515) 241-6212

Broadlawns Medical Center
1801 Hickman Road
Des Moines, Iowa 50314
PHONE: (515) 282-2200

Mercy Hospital Medical Center
400 University Avenue
Des Moines, Iowa 50314
PHONE: (515) 247-3121

Student Recreational Services

Stay connected with all things Drake Rec during this time away from campus. Make sure you check out our TwitterFacebook, Instagram and TikTok for programming updates and fun ways to stay active. 

GroupX & Wellness: Drake Group Exercise has gone virtual, sign up for classes or download the Drake Rec app. For a step-by-step guide on how to sign-up for virtual fitness classes, please visit the Group Exercise page.

Intramurals: Check out the Quarantine Quiz Show! Compete against others from schools around the country and show off that trivia knowledge! Join esports leagues through the Drake Rec App.

Recreation Movement: Drake Rec is part of a network of 40 other universities teaming up to provide students, faculty, and staff access to online workout classes free of charge. Create a login using your drake.edu email and enjoy all the workouts! Make sure you log your minutes to help Drake in the time competition through the Recreation Movement website.

For a complete list of offerings, visit the Recreational Services website.

Questions? Contact us with any COVID-19 questions.

Call Center: (515) 271-2353
Email: covid19@drake.edu