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eduroam FAQs

This fall Drake is rolling out a new wireless network for students, faculty, and staff to use on campus and beyond. See below for answers to questions you may have about our new wireless network, eduroam. For step by step instructions on connecting your computer or mobile device to eduroam, see Connecting to the eduroam Wireless Network (How-to).

What is eduroam?

eduroam (education roaming) is a secure, global, roaming wireless network created for colleges, universities, and research institutions.

What does eduroam do?

The eduroam wireless network allows Drake faculty, staff, and students to securely connect to the Internet both on campus and when visiting other participating eduroam locations. It also allows visitors from other eduroam participating institutions to easily connect to our wireless network.

Why is Drake moving from DUStudent and DUFacStaff to eduroam?

By switching to eduroam, Drake students, faculty, and staff can connect to a global Wi-Fi service that provides secure and fast Internet connectivity at access points across the globe. This change benefits Drake faculty traveling for scholarly and collaborative work, students studying abroad and visiting other campuses, and anyone traveling to another participating eduroam institution. Drake’s mission of global citizenship requires worldwide secure Internet access.

When are the DUStudent and DUFacStaff wireless networks going away?

All students should switch from using DUStudent to connecting to the eduroam network by September 13. Faculty and staff have until December 31 to start using eduroam instead of the DUFacStaff network.

Is eduroam safe?

eduroam uses the latest encryption and authentication standards. It’s far more secure than commercially available public wireless networks and hotspots.

How do I connect to eduroam?

You log into eduroam using your Drake email address and password. When you connect to eduroam at a participating institution, the network forwards your credentials to Drake, where they are verified and validated. This validation request happens behind the scenes, and you should be able to access the institution’s eduroam network immediately. eduroam doesn’t make you enter your username and/or password in a webpage to connect when you’re not at Drake. See Connecting to the eduroam Wireless Network (How-to) for step by step instructions.

NOTE: If you are on a machine running Windows 7, please follow the instructions at https://www.eduroam.us/node/104. Just a reminder, you need to connect using your Drake email address and not your nine digit Drake ID number.

Why do I have to use my Drake email address to log into eduroam?

You have to log into eduroam using your Drake email address and password to validate and verify your credentials at other institutions. Your @drake.edu email address proves that you are part of the Drake community. Once eduroam has verified that you are part of a participating eduroam institution, you won't have to re-enter your credentials to connect when you’re at another institution.

What devices can I connect to the eduroam network?

Anything that can currently connect to DUStudent and DUFacStaff networks–phones, laptops, and tablets--see instructions at Connecting to the eduroam Wireless Network (How-to). Game consoles, streaming devices and smart TVs can’t connect to eduroam. See Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to) for instructions.

What can’t I connect to eduroam?

Gaming consoles, smart TVs, and streaming devices connect differently and can’t use the eduroam network. See Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to) for instructions.

Where else can I use the eduroam network?

The eduroam network is currently available in over 100 countries. See lists of current eduroam service providers by region below:

Why am I seeing a message that asks me to trust SSID?

There is a security feature in Windows 10 that displays a message when connecting to a new wireless network or a known wireless network in a new geographic location. Verify you are connecting to the intended network and click Connect to proceed.


DUEntertainment FAQs

In addition to introducing the new eduroam network on campus, ITS is also rolling out a new process for connecting gaming consoles, smart TVs and other devices in the residence halls – both wired and wirelessly. See below for answers to questions you may have about the new device connection portal and the DUEntertainment network.

How do I connect my gaming console, smart TV, or streaming device?

To connect your gaming console, smart TV, streaming device go to the device registration portal at https://pf.drake.edu/device-registration and follow the onscreen instructions. Then connect your device to the DUEntertainment network or a wired network port in your room. See Connecting a Game Console, Smart TV, or Streaming Device to the Drake Network (How-to) for additional information. If you run into issues connecting to a wired port, please reach out to ITS by reporting a Wired Network Issue.

What can't I connect to DUEntertainment?

Laptops, cellphones, and tablets should be connected to the eduroam network and will not function properly on DUEntertainment. DUEntertainment is only intended for use with game consoles, smart TVs, and streaming devices.

Some devices are intended for home use and will not work well on a shared network like DUEntertainment. Devices and features requiring direct access from another device will not work properly. Examples include: Chromecast, AirPlay, and some features of Amazon Echo and Google Home devices.

What if I need to remove a device?

A maximum of 10 devices can be registered on the DUEntertainment network. To remove a registered device, go to the device registration portal at https://pf.drake.edu/device-registration, find the device to be removed, and click Unregister.

What if my device is lost or stolen?

To revoke network access for a device that is lost or stolen, go to the device registration portal at https://pf.drake.edu/device-registration, find the device, and click Declare as lost or stolen. After completing this action, the device will no longer be able to access the Drake network.

You will need to contact the support center to reinstate network access for your device if it is recovered.

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ITS News
September 17, 2019
September 17, 2019