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There are a number of ways to get help with any technology issues or questions on campus.

IT Service Portal

Having a problem with technology? Want to find out what ITS can do for you? Visit the IT service portal to report a technology issue, review self-help information in our knowledge base, or see what services ITS offers.

IT Service Portal >>

Support Center

The Support Center is located in the lower level of Carnegie Hall.

Support Center walk-in hours vary by day, but there's 24/7 phone support available at 515-271-3001. Call or stop by to get assistance. If you have a room-related teaching emergency, please call 515-271-3002.

Reporting a Phishing Email

Received an email that seems suspicious? Report it by going to Phishing Attempt Reporting or by following the information at Reporting a Phishing Message (How-to).

Online Training

ITS has curated lists of online training resources for Faculty & Staff and Students in our IT service portal.

ITS Dashboard
Below is a real-time indicator of the availability of major Drake services.
ITS staff is working on adding myDrake to this dashboard.
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