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Update on Citrix Workspace Performance Issues with Mediacom

Thursday, March 19th, 2020

ITS has been working with Mediacom to resolve the issues around Citrix Workspace, but we don’t appear to be closer to a full resolution as Mediacom is dealing with a number of unrelated issues as a result of increased usage of their services.

To make it easier for those who are affected, we’ve created documentation on using VDI directly at https://drake.teamdynamix.com/TDClient/2025/Portal/KB/ArticleDet?ID=102013

If we hear from Mediacom about a full resolution of this issue, we will send additional communication at that time.

If you’d like to receive these notifications via text message, opt in by texting DrakeITS2020 to phone number 226787. If you encounter issues signing up for ITS text messaging, please contact the support center.

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