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COVID-19 FAQ's—Residential Housing

These Frequently Asked Questions will answer your questions regarding on-campus housing following President Martin’s communication sharing that all spring classes will be completed online. For all room and board prorated refund information, please see our Room & Board Credits & Refunds FAQ's.

If I was approved to remain in on-campus housing following spring break, do I need to move-out?

No. You will be allowed to stay in on-campus housing for the remainder of the semester.   Relocations will only occur should that become necessary.

Will Grab N Go meals continue to be provided to on-campus students for the remainder of the semester?

Yes, Grab N Go meals will continue to be provided for the remainder of the semester. Due to evolving guidance from local and state agencies, we may have to adjust the delivery locations of these meals. Any changes will be communicated to those students that remain in on-campus housing.

If I was approved to remain in on-campus housing following spring break but decide I want to move out, when do I need to notify the Office of Residence Life in order to qualify for a prorated room and board refund?

Please see our Room & Board Credits & Refunds FAQ's which provides specific details related to prorated room and board refunds.

If I already returned home but wish to relocate back to campus to complete my online classes from my residence hall room, will I be allowed to do so?

No. Prior to spring break, communication went out to all residential students to complete a questionnaire if they wished to return. From that information, students were notified whether they were approved to return following spring break. At this time, the Office of Residence Life is not considering any additional requests.

If I am already back home but all my personal belongings remain in my residence hall room, will I need to move out immediately?

No. Students are asked not to return to your residence hall for the foreseeable future to slow the spread of COVID-19. You will be permitted to keep your personal items in your assigned room through the remainder of the academic semester. More information regarding the logistics of May move-out (May 8–24) was sent to students on April 17 and is posted on this site.

Where can I find more information on residential move-out for May 8–24?

Information regarding the logistics of May move-out (May 8–24) was sent to students on April 17 and is posted on this site.

If I did not return to on-campus housing following spring break, will I receive a prorated refund for room and board?

Please see our Room & Board Credits & Refunds FAQ's which provides specific details related to prorated room and board refunds.

Do I need to let the Office of Residence Life know that I did not return after spring break to on-campus housing?

No. The Office of Residence Life knows who is currently living in the residence halls following spring break. If you did not return to on-campus housing following spring break, this information will automatically be provided to Student Accounts for a prorated refund for room and board.

What if I really need to come back to get my belongings within my room before May move-out?

The Office of Residence Life will evaluate requests on a case-by-case basis for extenuating circumstances. Please know that if you are located outside the state of Iowa, you will not be approved back into your residence hall due to recently issued state guidance from the Governor’s Office and Iowa Department of Public Health regarding self-isolation to mitigate the spread of COVID-19.

What are some specific examples that the Office of Residence Life will consider for extenuating circumstances?

The most critical example would be to grab medication that you are unable to get refilled back home. Regarding academic books and materials, we will ask you if you reached out to the Bookstore regarding free access to eBooks as described in Dean Parker’s communication to all students on March 23.

If you believe you have an extenuating circumstance, please email housing@drake.edu  with your specific reason and provide the most accurate contact information for us to get back to you.

If I did not return to on-campus housing after spring break, what will happen to my mail and packages?

They will be returned to sender with no exceptions.

If I am an international student who already returned back to my home country and kept my belongings in my residence room, what should I do?

Please email the Office of Residence Life at housing@drake.edu to discuss options.

If I was not approved to return to on-campus housing following spring break, will I still be identified on the 2020 Census via my residence hall address?

Yes. Official guidance from the U.S. Census states that students that normally live at school should be counted at school. We will count students as living in Des Moines if they lived in our residence halls during the spring semester.

Who can I contact if I have questions?

Call the Drake University COVID-19 response line at 515-271-2353 or email housing@drake.edu with questions about this FAQ related to Residential Housing. Drake staff members are available to answer calls 8 a.m.–12 p.m. and 1 p.m.– 5 p.m. CDT, Monday through Friday.

Who can I contact if I have questions about other issues related to Drake and its response to the COVID-19 pandemic?

If you have additional questions outside the scope of this FAQ, please send an email to covid19@drake.edu or call the Drake University COVID-19 response line at 515-271-2353. Drake staff members are available to answer calls 8 a.m.–12 p.m. and 1 p.m.– 4 p.m. CDT, Monday through Friday.

If I need more information regarding the University’s response to COVID-19, where can I look?

The University will continue to provide updates via the COVID-19 website and email students when appropriate.

What if I live in a location that has a Shelter-In-Place order that does not allow me to return and move out between May 8–24?

We encourage you to sign up for a later move out time in the event that your location’s shelter in place order is lifted early. If travel from your location is not permitted and extends beyond May 24, we will examine what those dates are and offer additional move out times and days for students from those locations. Information regarding this would be posted following May 24. Once again, we want to provide as much flexibility as possible in order to ease additional angst and worry.

What If I cannot return for move out? Can I give my ID and keys to a friend or family member and have them move out for me?

Yes. If you are unable to return to campus for move out, you may provide your room key and ID to the one or two healthy individuals who would be moving your property out on your behalf. You would still be responsible should the keys or ID be lost. Family or friends entering the residence halls are still under the same requirements to wear masks and follow University protocol or they will not be allowed entry to the hall. We request that if you are requesting a friend or family member move your property without your presence that you email housing@drake.edu from your drake.edu email account informing us of who will be accessing your room on your behalf and what their email address is. We also request that you are available to via video call with your friend or family member during your move out time slot in order to identify your property versus your roommate’s property. It is also your responsibility to notify your roommate(s) that another individual(s) will be moving your property out of your designated room on your behalf.

IMPORTANT: You still need to sign-up for a move-out time for your family or friends to gather your belongings.

If we are traveling from outside of Iowa and need lodging during move-out, has the University arranged a special rate with a nearby hotel?

Yes. Drake has negotiated a special rate for residents and their families at the Holiday Inn Express at Drake during May 8–24. The nightly rate is $89.00 plus applicable taxes and all reservations must be made by calling the hotel at 515-255-4000. You must inform the guest services representative that your reservation is for Drake move-out. 

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