ITS Support Center
The ITS Support Center provides assistance with passwords, general technology questions, software, computer, and network related problems.
The Support Center, located in the lower level of Carnegie Hall, is open by appointment ONLY.
Call 515-271-3001 for 24/7 phone support.
- Room-related teaching emergencies: call 515-271-3002.
- After hours campus wide outages: report to extension 3001 option 2
- Report an issue or request assistance, and view how to information 24/7 by visiting the ITS service portal at service.drake.edu/its
- ITS has a staff member on campus Monday through Friday during the academic year until 6 p.m. to provide support for evening classes and other events
Received an email that seems suspicious?
Report it by going to Phishing Attempt Reporting or by following the information at Reporting a Phishing Message (How-to).
The ITS administrative offices are located in the Dial Center and can be reached by calling 515-271-2325.
Give ITS Feedback
Below is an indicator of the availability of major Drake services.
Due to technological constraints, this dashboard may not reflect outages under 15 minutes.