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External email labeling improvements

Tuesday, October 29th, 2019

ITS updated the labels on incoming email messages in early July. Since then, we’ve received great feedback about the prominence, functionality, and wording. Based on that feedback, we’ll be making some additional changes on November 3.  

The existing red label will continue to be the default for all email coming from outside Drake. To better distinguish organizations with whom Drake is associated, we’re introducing a blue label with the text *This external email is from a Drake-associated sender.* While these messages should still be examined carefully, it’s unlikely they were sent with malicious intent. 

For more information and to see examples of these labels on email messages, please see the External Email Label FAQ in the ITS Knowledge Base, and please continue to let us know of issues and questions at informationsecurity@drake.edu

— Peter Lundstedt, ITS 

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